Subscription Renewals

When you renew a subscription, the application makes a copy of the existing source subscription.

The source subscription can be in active or expired status. The effectivity and the price details on the new renewal subscription are changed based on the default configuration done by the administrator.

Use the renewal feature to:

• Process renewals automatically using a scheduled process.

• Renew directly from the Subscriptions page.

• Consolidate eligible subscriptions into a single subscription.

• Notify customers using quote letters, emails, and reminders.

You can renew a subscription either manually or automatically. Here are the renewal settings:

• Automatic: The application automatically renews and activates the subscription.

• Manual: The renewed subscription is created and placed in draft status.

• Do not renew: The subscription isn't renewed after expiration.

The application uses renewal rules to determine the appropriate actions to take during renewals. The lifecycle of a renewing subscription is similar to a newly authored subscription. However, administrators can configure a different lifecycle for a renewing subscription using the Event Model configuration. You can also activate the subscription without either customer acceptance or internal approval. The application evaluates the renewal rules template to retrieve the renewal process, customer acceptance criteria, and internal approval criteria.

Here are the price adjustment types that you can apply to your subscriptions for the next renewal cycle:

• Markup: The subscription applies the markup percent on the net price.

• Markdown: The subscription applies the markdown percent on the net price.

• Reprice: The subscription reprices the item.

This graphic shows a typical renewal process:

Renewal Operation	Description
Identify Subscriptions for Renewal	Determine subscriptions eligible for renewal Notify salespeople about the expiring subscriptions
Create Renewal Subscriptions	Application creates a new renewal consolidated subscription or a different subscription See the Renew Subscriptions topic for more information
Update Subscription	Update subscription with any changes, new effective dates, and compliance
Customer Communication and Negotiation	Send quotes to customer for acceptance Send reminders Negotiation
Activate Subscription	Post-acceptance internal approval Communicate activation