How do I set the From Name in outbound emails?

When you send emails to your customers, the From Name in the outbound email is typically the channel name. But you have the option to set the resource name as the From Name in outbound emails.

You can do this by configuring the ORA_SVC_ENABLE_RESOURCE_NAME_USAGE_IN_OUTBOUND profile option.

To set the service agent's name as the From name in emails sent to your customers:

1. Ensure that you've configured the SPF policy to enable outbound email so that your emails aren't rejected by your customer's mail server.

2. Sign in as a setup user or administrator.

3. Navigate to the Setup and Maintenance work area and open the Tasks panel tab.

4. Click Search from the list of displayed tasks.

5. Search for and click Manage Administrator Profile Values.

6. On the Manage Administrator Profile Values page, navigate to the Search region.

7. In the Profile Option Code field, type ORA_SVC_ENABLE_RESOURCE_NAME_USAGE_IN_OUTBOUND.

8. Click Search.

   The ORA_SVC_ENABLE_RESOURCE_NAME_USAGE_IN_OUTBOUND profile option is displayed in the Search Results: Profile Options region.

9. In the Profile Option Levels region, set the Profile Value for the Site Profile Level as Yes.

10. Click Save and Close.