Configure Deep Links for Workspace
Deep links are links that point to another page. You can embed default Workspace deep link URL patterns for the supported and custom objects to any web page as a link.
By clicking these deep links, your sales and service users can go directly to the details of the corresponding record within the context of Workspace.
Deep Link URL Patterns
Here's an example of the standard direct URL link to for the Account business object:
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId= ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253DAccount %253BsubTabName%253DOverview%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B
In some cases, an additional parameter, subTabName
, is also included in the URL. For
example, this sample URL syntax allows direct links to the specified
subtab:
http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B
If you want the selected record to open in inline
mode, just add &action=EDIT_INLINE
to the end of the URL. For example, this sample syntax open your
record ID in inline mode:
http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B&action=EDIT_INLINE
&action=EDIT_INLINE
, records open in inline mode by default.You can also configure deep links to open selected
records in dynamic and nested tabs by adding &action=EDIT_IN_TAB
to the end of the URL. For example,
this sample syntax opens your record ID for edit in a dynamic tab:
http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B&action=EDIT_IN_TAB
In the above sample syntax, you must replace the <RecordID>
with the actual value from your
environment. To get this value, use the this sample SQL syntax to
retrieve a record ID for a service request that has an SR Number value
of SR0000000002.
select sr_id from fusion.svc_service_requests where sr_number = 'SR0000000002'
<Saved_Search_UUID>
should belong to the
same entity as the <RecordID>
.For example,
https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUEST&obj
Key=savedSearchUuid%3D<Saved_Search_UUID>%3entityName%3D<EntityName>%3BrecordId%3D
<RecordId>%3BsubTabName%3D<SubTabName>&action=EDIT_INLINE
A URL example to a default action to a Workspace List page is as follows:
https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUEST&action=NONE
Here's an example deep link URL to a default action for a saved search List page:
https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUESTobjKey=savedSearchUuid%3D<Saved_Search_UUID>&action=NONE
Workspace Deep Link Configuration for Supported Business Objects
For each of the supported business objects, the table lists:
-
The URL pattern syntax
-
Whether or not the URL pattern supports a subtab name for the specific object
https://<hostname>:<port>/
, from your instance's actual
home page.
Business Object |
URL Pattern |
Supported Subtabs |
---|---|---|
Account |
|
|
Activity |
|
None |
Asset |
|
None |
Campaign |
|
None |
Contact |
|
|
Custom Object |
|
None |
Deal Registration |
|
None |
Lead |
|
|
Opportunity |
|
|
Partner |
|
|
Partner Contacts |
|
None |
Quotes and Orders |
|
None |
Service Requests |
|
|
Territory |
|
None |