Configure Event Tracking

You can track changes to your accounts, contacts, or household data by configuring the following profile options:

• HZ_INVOKE_OBJ_WF_ON_TRACKING: Enable this profile option to indicate that there are changes to parent records. That is, whenever a child is updated, the parent record is marked as updated. For example, if the email address or phone number of a contact was updated, the contact is marked as updated which in turn indicates that the contact requires synchronization.

• HZ_ENABLE_EVENT_TRACKING: Use this profile option to enable event tracking of records. This profile option facilitates tracking of changes to records and raises an event whenever there is a change.

Note: If you don't plan to integrate your application with data quality, extensibility, object workflow, or Oracle Eloqua, you can turn off the HZ_INVOKE_OBJ_WF_ON_TRACKING profile option. This helps to avoid locking issues. But you must carefully review the implications of turning off this profile option in your application.

You can enable these profile options by clicking the Setup and Maintenance area and going to the following:

• Offering: Sales

• Functional Area: Sales Foundation

• Task: Manage Administrator Profile Values