Configure Profile Option for Actions to Take When Contacts Are Purged
Configure the ORA_SVC_SR_GDPR_OPTIONS_FOR_CONTACT profile option to decide the actions to take on SRs and their related objects when contacts are purged. You can select one of the listed values as required for your company.
All the values for the ORA_SVC_SR_GDPR_OPTIONS_FOR_CONTACT profile option are described in this table.
Value of ORA_SVC_SR_GDPR_OPTIONS_FOR_CONTACT profile option | What it does |
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Delete SRs and child objects when purging associated contact | Deletes all service requests and their child objects where the purged contact is the primary or secondary contact. |
Delete SRs and child objects when purging SR primary contact | Deletes all service requests and their child objects where the purged contact is the primary contact. |
Do nothing | Makes no changes to the service request. This is the default behaviour of your service application when a contact is deleted. |
Remove the association of purged contacts with SR | Removes the association between the purged contacts and the service requests, but make no other changes to the service request or its child objects. |
Clear SR Messages with PII data when purged contact is sender | Clears out the content of all the service request messages where the purged contact is the sender and the message is marked to contain Personally Identifiable Information (PII). |
Clear SR Messages with PII data where correspondent purged | Clears out the content of all service request messages where the purged contact is a correspondent and the message is marked to contain PII. |
Clear SR Messages where the purged contact is the sender | Clears out the content of all service request messages where the purged contact is the sender. |
Clear SR Messages where the purged contact is a correspondent | Clears out the content of all service request messages where the purged contact is a correspondent. |