1. How do I use the candidate messaging features in Redwood?
  2. Introduction to the Message Center

Introduction to the Message Center

As a recruiter or hiring manager, you can view and manage candidate communications across multiple channels and in multiple contexts through a centralized messaging hub called Message Center. This feature is available when you opt into Recruiting Booster and enable the Redwood experience.

You can have a consolidated view of all communications exchanged with any candidate in any context by using the Message Center. This eliminates the need to navigate to a candidate’s profile to manage emails or SMS messages for each context.

You can access the Message Center when you click My Client Groups > Hiring > Messages tab.

Key features of the Message Center include:

  • Ability to view and manage SMS, email, and WhatsApp communications for all candidates that you have access to.
  • Compose email and SMS messages using AI Assist and content library templates.
  • Reply to emails using AI Assist and view an AI-generated summary of the email conversation.
  • Reply to SMS messages using free-form text.
  • Send and receive WhatsApp messages. You can send free-form messages as well as template-based messages and reply to candidate messages. Use AI Assist when composing free-form messages.
  • Upload, download, and preview attachments in emails.
  • Search for messages using the Search field.
  • Filter messages based on multiple options.
  • Sort messages in the order of most recent to the oldest, and vice-versa.
  • From the message details area, navigate to the candidate profile page, prospect profile page, or the candidate job application page, depending on the context of the message.
Note: To reply to messages, two-way email and SMS communications must be enabled.