1. Using Benefits
  2. Monitor Processes and Resolve Errors

Monitor Processes and Resolve Errors

When processing open enrollment, always check the process-generated log files to identify and fix any errors in your trial and production instances.

  • You identify and fix many issues during the trial open enrollment, which reduces, but does not eliminate, issues raised during the actual open enrollment.

  • Run the Restart Participation Evaluation and Back Out Life Events processes, as required.

Use the Evaluation and Reporting work area.

This topic covers:

  • Monitoring processing

  • Restarting participation evaluation

  • Backing out life events

Monitor Processing

Use the Monitor Process Request section of the Overview page to view the percentage of completion for processes and the process-generated logs and reports.

Example: The Evaluate Scheduled Event Participation process:

  • Log files identify who failed and how to fix the issue

  • Summary report provides an overall summary of the following:

    • Participants that processed successfully, in error, or were unprocessed

    • Open life events with a Started status

If you can't run a process that generates an audit log, then in the Maintenance Processes section:

  1. Run the Purge Participation Evaluation Audit Data process.

    The purge process protects ongoing activities by purging data only from completed batch processes. Purging the audit logs does not affect life event or election information.

  2. Restart the interrupted process.

Caution: You want to generate audit logs only during trial open enrollment.Check that production processes do not generate audit logs, especially for batch processes that use the entire participant population.

Restart Participation Evaluation

Run the Restart Participation Evaluation process after fixing errors, such as errors resulting from reaching the maximum allowable errors or full audit logs.

Back Out Life Events

If the open event must be backed out for the entire participant population or a select group of participants, run the Back Out Life Events process for the Open life event. You do this most typically during the trial open enrollment to retest edited plan configurations.

When backing out open life events, set the resulting life event status to:

  • Unprocessed to include it for future processing

  • Voided to exclude it from any further processing