Schedule the Settlement of Customer Claims

The Settle Customer Claims process initiates the claim settlement process and retrieves the credit memo, invoice, or write-off details created in Receivables. It then updates the claim with the payment details and marks it as settled.

Note:

• For settlement, the claim must be approved and submitted, moving it to the status: Settlement Pending. After the process completes successfully, the claim is updated to the status: Settled.

• If there are errors during this process, the claim is moved back to the Open status.

Parameter	Description	Required
Business Unit	The business unit to filter the customer claims. The list of values shows the business units for which you have access. Claims can't cross business units.	Yes
Bill-to Account	The bill-to accounts with the bill-to account sites used in the selected BU. Use this parameter to settle claims for a specific account.	No
Claim	Use this parameter to settle a specific claim by specifying its claim number. The claim should belong to the BU and the bill-to account selected.	No