Shifts in Workforce Scheduling

A shift is a defined block of work used to create work patterns. It includes a name, work duration, and start time. It can include a total break duration. The work and break durations decide the total duration.

For example, you create the Union Day shift with a start time of 8:00 a.m. The work duration is 8 hours, the total break duration is 60 minutes, and the calculated total duration is 9 hours. Work patterns that use this shift could include two 15-minute paid coffee breaks and one 30-minute unpaid meal break.

To help people more quickly find appropriate shifts, shifts can include a category, such as Day, Evening, or Night. Manage the Category drop-down list using the Manage Common Lookups task and the ORA_HTS_ENT_SHIFTS_CATEGORY lookup type.

Create shifts using the Shifts quick action under My Client Groups > Workforce Scheduling.

Tip: Any reports that you create that include shift start times, end times, and work durations will show the values in only minutes because that's how they're stored. Only the applicable Redwood pages include calculations to convert stored minutes over 59 into hours and minutes.