Use Order Management to Fulfill Different Types of Sales Orders

Use Order Management to fulfill a range of order types.

• Order a physical item that you ship, such as desktop computer.

• Order a nonphysical item that you don't ship, such as a subscription or warranty.

• Change an existing order, such as adding an item to an order or changing the quantity.

• Transfer an item between different parts of the same organization. You create a transfer order in Supply Chain Orchestration and import into Order Management.

• Return an item.

Order Management can work with your fulfillment system in different fulfillment flows.

Note

Flow	Value
Back-to-back	Global Order Promising reserves supply against each sales order until you ship it.
Drop shipment	Your supplier ships the sales order directly to your customer, bypassing your factory, warehouse, and distribution system. The shipper for a drop shipment that happens outside of your organization is usually a 3rd party supplier. The shipper for a drop shipment that happens inside of your organization is another business unit.
Internal material transfer	Transfer an item between two different parts of the same organization. For example, transfer the AS54888 desktop computer from the Vision Incorporated factory to the Vision Incorporated warehouse. Global Order Promising can promise an internal material transfer and prioritize supply across sales orders.