Where to Find Information About Fusion Service Scheduled Processes

Here are the scheduled processes that are available as part of Oracle Fusion Service. The Oracle CX Understanding Scheduled Processes guide describes many of these scheduled processes and contains guidance on how to use them.

However, some Fusion Service scheduled processes are documented within the context of procedures that require them, in the relevant implementation or administration guides.

Analytics

• Cache Application Usage Insights Report Data
• Click History Data Purge Process
• Process Active Time Data
• Process Click History Mapping Data
• How do I refresh BI reports audit data for user adoption reporting?
• User Analytics Click Mapping Translation

Knowledge Management

• Knowledge Article View Aggregation
• Knowledge Content Batch Process
• Knowledge Search Batch Process

Service Request Management

• Deprecated - Aggregate Service Requests
• How do I delete messages from external email applications?
• Fully Loads Action Plan Actions Data for Reporting
• Incrementally Loads Action Plan Actions Data for Reporting
• Deprecated - Incrementally Loads SR Audit data for BI Reporting
• Monitor Action Plan Actions
• Monitor Service Request Milestones
• Purge Interactions
• Purge Omnichannel Events
• Refresh Service Categories for Reporting
• Service Request Queue Assignment
• Unlock Scheduled Process that Incrementally Loads SR Audit Data