Overview of Dunning

Using Advanced Collections Dunning process, you can inform your delinquent customers about their overdue payments.

Here's how you can manage dunning process:

• Speed up the collection process by automatically sending preconfigured or custom dunning letters to one or more customers via email, fax or print.

• Exclude specific customers from receiving dunning notices based on their profiles.

• Assign follow-up dunning calls and notices to collection agents.

• Record and display dunning correspondence activity. View a history of each dunning event including letters resent.

Here are the required details to send dunning correspondence:

Dunning Information	Description
Dunning Contact	Configure using default names in Dunning Contact when the customer is unidentified.
Dunning Address	Add and manage the correspondence address of the customer to send dunning notice. It can be an Email, fax or physical location.
Dunning Template	Choose an appropriate Dunning Template to escalate the need to pay.
Dunning Notice	Notify your customers about one or more overdue payments.
Dunning Method	Set up a method of correspondence. Such as print, fax or email.
Business Intelligence Publisher	Use this publisher to create and generate reports and dunning correspondence.