Fulfill Configured Items

Order Management fulfills a sales order that includes a configured item differently than how it fulfills a sales order that doesn't.

Here's what Order Management does during different stages of order fulfillment when a sales order includes a configured item.

Order Fulfillment Stage	Description
Schedule	Schedules a configured item like any other fulfillment line, except Order Management can only schedule a configured item that's complete. A configured item that's missing a configure option isn't complete. Assigns all the fulfillment lines that a configured item or shipment set references to the same orchestration process.
Split	Allows a split fulfillment line for the configured item, but not for child fulfillment lines. If Order Management does a split, then it cascades the split to the child fulfillment lines.
Hold	Applies a hold on the configured item and on the child fulfillment lines.
Ship	Sends the shippable fulfillment lines that a configured item contains to the shipping system together as a single shipment set. If a configured item includes a partial shipment of fulfillment lines, then here's what might result. Proportional split. Results in a shipped configured item and an unshipped configured item. Nonproportional split. Results in a partially shipped configured item that includes a separate structure.
Bill	Sends all the fulfillment lines that the configured item contains to the billing system together as a single group.
Return	If Order Management receives a partial return, then it separates the configured item into groups. One group includes the fulfillment lines that reference the items that Order Management received. It will move these lines to invoicing. Another group includes the fulfillment lines that reference items that Order Management didn't receive or that it can't return for some reason.

Remnant Fulfillment Line

A remnant fulfillment line is a fulfillment line that hasn't shipped. It is part of a pick-to-order configured item where Order Management has only shipped some of the item's lines.

Assume you have configured item AS9000 Desktop Computer and it includes a separate fulfillment line for each configure option.

• CPU0001, Central Processing Unit

• KB0001, Keyboard

• Mouse001, Mouse

• Monitor24, 24" High Definition Monitory

Assume Order Management ships the CPU0001, KB0001, and Mouse001 together in one box. The Monitor24 item is on backorder and hasn't shipped, so the fulfillment line that contains the Monitor24 item is a remnant fulfillment line.

If you drop ship the pick-to-order configured item, and if Order Management ships only part of the item, then all fulfillment lines in the item are remnant.

You can't cancel, revise, or return a remnant fulfillment line.