Collections Strategies

Oracle Fusion Advanced Collections strategies are a series of manual or automated activities, known as tasks. These tasks are linked together in the order they're to be executed.

You can use these tasks to collect from your delinquent customers. Here are some examples of these tasks:

Call the customer
Send a letter, fax, or email
Escalate to a supervisor

If you escalate a task. A notification is sent to your manager automatically.

Note: You can create several tasks and reuse them in many strategies.

Collections strategies support activities based on the following:

Your business requirements
Scoring rules
Alternative to dunning plans
To collect on delinquent transactions
Simple to complex collection activities

Note: You can use either strategies or dunning plans to manage your delinquencies, but not both methods.

Use strategies in the following way:

Associate with customers, accounts, or bill-sites depending on the data level you do business.
Leverage information from the Advanced Collections scoring engines that identifies delinquent transactions and score delinquent objects.

Setting Up Strategies

Setup your strategies in the following order:

Create collections tasks.
Create collections strategies.
Assign collections method name.
Assign task to strategies.

Strategy Processing and Results

To assign appropriate strategies to the collections objects, run the Strategy Management concurrent program for all the business units at once.

The strategies are based on the scoring engine results. The concurrent program results in the following:

Oracle SOA BPEL initiates and manages tasks and sends notifications to the designated person
Oracle BI Publisher sends correspondence