Collections Confirmation Notices
This topic includes detailed information about the various activities for the collections confirmation notices.
Overview
The collections confirmation notices provide details on submitted activities: disputes, payments, and promises. You can use these notices to inform customers of the action taken on their accounts.
Confirmation Notices include:
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Collections Dispute Confirmation Delivery: Provides the details of the dispute submitted. The notice contains the dispute number, amount, and creation date prior to approval.
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Collections Payment Confirmation Delivery: Provides the details of the payment submitted. The notice contains the dispute number, amount, and creation date prior to approval.
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Collections Promise Confirmation Delivery: Provides the details of the promise submitted. The notice contains the promise amount and date.
Key Insights
These confirmation notices are used to provide a printed form of the commitment to customers reaffirming the agreement made during a conversation with the customer. These notices are generated only when they are configured in Manage Collections Preferences, in the Correspondence section, and set to Yes to automatically generate the notice.
Report Parameters
These notices are automatically generated if configured to do so, when you submit a dispute, apply a payment, or enter a promise. Therefore no parameters are required.
Frequently Asked Questions
The following table lists frequently asked questions about the collections confirmation notices.
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FAQ |
Answers |
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How do I find these notices? |
Schedule and run these notices from the Scheduled Processes work area on the Navigator menu. |
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Who uses these notices? |
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When do I use these notices? |
Use these notices to:
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What can I do with these notices? |
Inform customers through correspondence of activity performed on their account. |
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What type of notices are these? |
Oracle Business Intelligence Publisher |