Release Holds for Order Lines That Fail Credit Check

If an order line fails credit check, then Order Management places the order line on hold. You can release the hold so the sales order can continue processing.

You can also periodically use Release Holds to determine whether the credit that's currently available covers the purchase price of the order lines.

Release holds for order lines that fail credit check.

1. On the Overview page, click Tasks > Manage Orders.

2. On the Manage Orders page, locate the sales order that includes the hold you must release.

3. In the Search Results, click the link in the Order column.

4. On the Order page, click Error to get details about the credit check.

   

5. Click Actions > Switch to Fulfillment View.

6. Click Fulfillment Lines.

7. Click Actions > Holds > Release Holds.

8. In the Release Holds dialog, in the Release All Holds area, choose a Release Reason, then click Save and Close.

   Order Management releases the hold and resumes processing the sales order. It also runs credit check again. If credit check fails, then Order Management places the sales order on hold again.