1. Using Quality Management
  2. Overview of Quality Issues and Actions

Overview of Quality Issues and Actions

Here's an overview of the business objects in quality management - quality issues and quality actions.

A quality issue is a defect, deficiency, or a significant variation in a product's expected appearance or performance. Quality Management can handle any type of issue, such as:

  • Nonconformance (Outside Processing, Development Item, Audit Finding, Inventory, Receiving, Resource, Work in Process)

  • Design Failure (Item)

  • Problem Report (Item, Supplier)

A quality action is a necessary activity required to mitigate a quality issue and prevent its further occurrences. Quality Management provides a predefined list of quality action types, which the administrator can configure. These types include:

  • CAPA - Corrective Action

  • CAPA - Preventive Action

  • CAPA - Supplier Corrective Action

  • CAPA - Development Action

  • Failure Analysis - Design

  • Failure Analysis - Manufacturing

  • Audit - Audit Finding

Here's what you can do in the Quality Management Overview page:

Create a quality issue: Use the Create > Quality Issue menu to quickly create a quality issue with only essential information such as Organization, Severity, and Source. You can then use the quality issue edit page to add more information such as workflow, proposed dispositions, and descriptions. You can also mark issues as favorites to find them easily later. Depending on the type of issue, you can manually provide the quality issue number.

Create a quality action: Use the Create > Quality Action menu to quickly create a quality action with only essential information such as priority and workflow. Then use the quality action edit page to add more information such as affected objects, status, and resolution date. You can mark quality actions as favorites to find them easily later.

View Summarized Data in Infolets: Use the infolets for a quick look at the status of your quality issues and actions. You can then click the counts to drill down and view details of these objects.

Tasks, Clipboard, and Analytics:
  • Tasks: Access Product Genealogy and Audit Reports using the Tasks side panel tab.
  • Clipboard: Use the Clipboard to speed up your work in the Quality Management work area. You can drag (select and move) or copy and paste multiple items from the clipboard into the Affected Objects and the Relationships tabs of quality issues and actions. You can also do this from the Favorites and Recent Items tabs available in the clipboard. Use the clipboard icon on the Affected Objects tab and the Relationships tab to copy items to the clipboard. The clipboard retains its content when you sign out of the application and sign back in. Working with the clipboard, you can use previously viewed items or favorites, eliminate unnecessary searches, and improve productivity.
  • Reports and Analytics: Use Reports and Analytics to create reports and analytics about business objects. Quickly view or run analytics and reports that are related to your work in the Reports and Analytics pane. You can also create and edit analytics and reports with the required privileges.

You can also create problem reports and corrective actions from the Quality Management Overview page, if you've the appropriate privileges.

Note: You can configure and extend the pages and objects you see in the Quality Management work area using Application Composer. An administrator can modify standard attributes, create additional attributes and modify the search, create, and details pages. For details, see the Oracle Fusion Cloud SCM Configuring and Extending Product Lifecycle Management guide.

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