Shifts in Workforce Scheduling
A shift is a defined block of work used to create work patterns. You also use them to identify operating shifts for schedule generation profiles, and when managing workforce schedules.
A shift includes a name, work duration, and start time. It can include a total break duration. The work and break durations decide the total duration. For example, you create the Union Day shift with these settings:
- The start time is 8:00 am.
- The work duration is 8 hours.
- The total break duration is 60 minutes.
- The calculated total duration is 9 hours.
Work patterns that use this shift could include two 15-minute paid coffee breaks and one 30-minute unpaid meal break.
When appropriate you can let workers exceed their FTE without any validation warnings for the worker or scheduler by configuring shifts that allow overtime. Exceeding FTE without validation warnings happens when workers accept open shifts or requests to cover shifts that allow overtime. It also applies when they claim shifts that allow overtime during self-scheduling.
You can encourage workers to work certain shifts by including an incentive amount when configuring or assigning the shift.
To help people more quickly find appropriate shifts, shifts can include a category, such as Day, Evening, or Night. Manage the Category drop-down list using the Manage Common Lookups task and the ORA_HTS_ENT_SHIFTS_CATEGORY lookup type.
Create shifts using the Shifts quick action for . You can also use the Enterprise Shifts task in the Setup and Maintenance work area. The task is in the Workforce Deployment offering, Workforce Scheduling functional area.