Mark for Retry, Retry, and Roll Back Payroll Results
Corrective actions, such as Mark for Retry, Retry and Roll Back, are to be used when payroll results contain errors. Availability depends on the type of task, its status, subsequent tasks locked the results of the task, and the cause of the errors.
Once you have determined the status of the task, corrective action to use and which corrective method to use, process the correction directly from the Payroll Checklist, Person Process Results or Process Results Summary pages.
Determine the Status of the Task
Status icons in the checklist or payroll flow, and the Person Process Results or Process Results Summary pages show the status of tasks and records and determines the actions you can take. For example, if the last task in a flow is complete but you receive information that requires updating a person's element entry, you update the status to incomplete and select Retry or Roll Back from the Actions menu.
Decide Which Corrective Action to Use
Some tasks involve the transfer of information to other applications and don't support roll back or retry, such as the Create Final Accounting task, but most task do support these actions.
This table helps you decide when to use the corrective actions.
Action |
When to Use |
Examples |
---|---|---|
Roll Back |
Delete all the records processed by the task |
While reviewing run results, you discover an error in a person's record that requires additional research. You do the following steps:
|
Mark for Retry |
Indicate which records require reprocessing |
While reviewing run results, you receive late information that requires updating a person's element entry. You do the following steps:
|
Retry |
Resubmit records marked for retry or in error |
You didn't update a formula for an earnings element before calculating the payroll. You do the following steps:
|
Decide Which Corrective Method to Use
You can process the entire task or individual records by using one of the methods described on the following table.
Method |
Location |
Scope |
Comments |
---|---|---|---|
Actions menu |
Payroll Checklist or Processes and Reports tab of the payroll flow |
Entire task or individual records |
The action retains the context of the original process so that you don't need to enter any parameters to run it. |
Submit a Flow task |
Payroll Checklist, Person Process Results or Process Results Summary pages |
Entire task or only the records included in the payroll relationship group |
You must enter submission parameters to identify the payroll process and its records. |
Other Corrective Actions
Some corrections require specific processes or flows to address different problems. For example, you might submit:
-
Reverse a payroll calculation task to maintain an audit trail by creating negative calculation results that offset the original results
-
QuickPay flow to pay a new hire not included in time for processing in the payroll run
-
Void a check payment to reissue when check is lost