Fix Errors in More Than One Sales Order

Click Recover Order to fix errors in a single sales order.

You can use this feature only to fix sales orders that you can select in the Search Results list of the Order Management work area. This topic describes how to fix all the sales orders that the search returns, not only the sales orders you can individually select.

1. Fix the problem that causes the error.

   If you don't fix the problem, then the same error will continue to happen whether or not you run recovery, and running recovery won't restart processing.

2. On the Overview page, click Tasks > Manage Orders in Error.

3. On the Manage Orders in Error page, enter a value in a required attribute, then click Search.

4. In the Search Results area, in the heading row, click the narrow column immediately to the left of the Order column heading.

   This step selects all sales orders in the search results.

5. Click Actions > Take Action On All Search Results, then click Recover Orders.

   Order Management attempts to fix all errors in the sales orders.

6. If necessary, repeat step 5.

   Order Management can fix up to 5,000 sales orders each time you click Recover Orders. If more than 5,000 sales orders contain errors, then you must click Recover Orders repeatedly until it fixes all sales orders that the search returns.

   Use a single action that fixes all errors. For details, see Fix Errors in All Sales Orders.