Resume Paused Sales Orders

Release a pause task so the orchestration process can resume processing your sales order.

A pause task temporarily pauses processing to wait until a date or event happens before proceeding to the next orchestration process step. A pause isn't a hold. For details, see Sales Order Hold.

Your order administrator sets up the pause task. For details about how pause tasks work for you, and the role you must use to release a pause task, ask your order administrator.

Resume a paused sales order.

1. Sign into Order Management with the Order Orchestration Error Recovery Manager role.

   You must use this role to use this procedure.

2. Go to the Order Management work area, then click Tasks > Manage Orchestration Processes.

3. On the Manage Orchestration Processes page, search for the sales order you must resume.

4. In the Search Results, in the row that displays your sales order, in the Orchestration Process Number column, click the link.

5. On the Orchestration Process page, click Release Pause Task.

Unlocking Sales Orders

Order Management locks the sales order while the pause task waits for the date or event. For example:

• Assume your order administrator creates a pause task so Order Management waits to receive a reply from the warehouse that it successfully reserved inventory for the item you ordered.

• While waiting for the reply, assume you create an order revision, you change the Requested Ship Date, submit the revision, but then Order Management displays a message indicating the order is locked.

• You can use Release Pause Task to unlock the sales order.