Where to Find Information About All Common CX Scheduled Processes

Here are the scheduled processes that are common to both CX Sales and Fusion Service. The Oracle CX Understanding Scheduled Processes guide describes many of these scheduled processes and contains guidance on how to use them.

However, some of these scheduled processes are documented within the context of procedures that require them, in the relevant implementation or administration guides.

Applications Common Components

• Generate Appointment Reminders

Application Composer

• Schedule Custom Groovy Object Functions

Customer Center

• Update Mass Transfer Request Status

Customer Data Model

• Audit Party Hierarchy
• Classification Hierarchy Generation
• Cleanse Addresses Against Postal Reference Files
• How do I delete child entities of inactive party records?
• Delete or Truncate Interface Tables
• Generate Data Quality Keys
• Identify Duplicate Organization Person or Location Records
• Import Bulk Customer Data
• Why should I use the Maintain Party and Location Current Record Information process?
• Party Hierarchy Generation
• Purge Cleanse and Match Batch Data
• Purge Data Quality Keys
• Purge Duplicate Resolution Data
• Why can't I find inactive records for purging them?
• Populate Location Latitude and Longitude Information
• How do I refresh denormalized data for account hierarchy?
• How do I generate the resource reporting hierarchy?

• How do I synchronize financials accounts and contacts with CX Cloud?

• How do I synchronize the GUID of users?
• How do I validate geographies of addresses against master geographies and generate naming references?

Microsoft Office 365

• Microsoft 365 Instant Sync
• Microsoft 365 Standard Sync
• Microsoft 365 Token Refresh

SaaS Enablement

• Create Company Information
• Load and Update Oracle Fusion CRM Cloud Metrics

User Context

• Age User Context Relevancy Feed