Send Receipt Confirmation
Use the Send Receipt Confirmation scheduled process to interface receiving transactions performed against Return Material Authorizations (RMAs) to Oracle Fusion Cloud Order Management.
When to Use
Use the Send Receipt Confirmation process to update Oracle Order Management when a receipt is created against a return material authorization so the Oracle Order Management orchestration process progresses to the next orchestration task. Return material authorization orders that are in a status of Awaiting Receiving are progressed to other statuses based on the orchestration process.
Privileges Required
- Send Receiving Receipt Confirmation (RCV_SEND_RECEIVING_RECEIPT_CONFIRMATION_PRIV)
Specifications
| Specification | Description |
|---|---|
| Job Type | Scheduled or as needed. |
| Frequency | As required, usually after the receiving transactions are
performed for RMA. It's suggested to schedule the process to run every hour. This allows one process to complete before the next one is started. For large numbers of transactions, you can also schedule the process to run every 10 minutes. |
| Time of Day | Any time post performing the receiving transactions. |
| Duration | This process communicates a maximum of 300 RMA receiving
transactions to Oracle Order Management for each request. It
should take around 5 minutes for a single run of the process.
You can calculate the frequency based on the number of
transactions processed for your organization. For example, let's say you have 2 inventory organizations and the average number of RMA receipts that are created per organization is 1000 per hour. For Org 1, set the schedule start at 9:00 am and execute it every 15 minutes. Then for Org 2, set the schedule to start at 9:05 am and run it every 15 minutes. |
| Compatibility | There should be only one instance of the process at any one time. |
Parameters
| Parameter | Optional or Required | Description | Parameter Values | Special Combinations Required | Notes |
|---|---|---|---|---|---|
| Organization | Required | The inventory organization where the RMA receipt is created. | Organization | None | N/A |
| Source System | Required | External or Oracle Fusion source system (Oracle Fusion Cloud Order Orchestration and Planning). | Source system | None | N/A |
| Source Document Number | Optional | The RMA number. | RMA | None | N/A |
| Receipt | Optional | The receipt number created in Oracle Receiving. | Receipt number | None | N/A |
| Logistics Service Provider | Not Supported | The logistics service provider customer. | Customer | None | N/A |
Troubleshooting Information
- You can view the status of the process in the Scheduled Processes work area. If the process status is error, select the row and click the log and output attachment on the Process Details tab. Download the log and output file. Share the files with support to log a service request.
- The Send Receipt Confirmation process for the eligible receipt transactions across an organization will error even if only one of the RMAs has an issue. In that case, please log a support request (SR) providing the log file. While Oracle Support works on the SR to resolve the issue, the process can be run for specific critical RMAs. If the particular RMA has no issues, the process will complete successfully and help progress the status of the order in Oracle Order Management. If the process fails trying to process the RMA, you should report this in the logged SR. That will help resolve the issue faster.