Understanding the Elements of Order to Cash Process Flow

A typical order to cash process flow includes the following steps:

1. Sales Order Entry

2. Print Pick Slips

3. Shipment Confirmation

4. Print Invoice

5. Sales Update

The following table describes the elements of the Order to Cash Process Flow:

Tile	Tile Description	Associated Watchlist Title	Watchlist Description
Sales Order Entry	Sales Order Entry tile provides information about the sales orders that are entered. Click the tile to access the Sales Order Entry program (P4210).	Total Number of Orders to Fulfill	Total Number of Orders to Fulfill is the count of all the sales order lines which are at sale order entry status.
		Orders on Hold	Orders on Hold is the count of all sales order lines with a hold code.
		Late Orders	Late Orders is the count of all sales order lines where the current date is greater than the promised ship date.
		Prioritized Orders	Prioritized Orders is the count of sales order lines where the promised ship date is approaching in the near future. You define how many days prior to the promise ship date as the threshold.
Print Pick Slips	Print Pick Slips tile provides information about sales order at print pick slip status. Click the tile to access the Print Pick Slips program (R42520).	Total Orders to Run Pick Slip	Total Orders to Run Pick Slip is the count of all sales order lines that are ready to pick.
		Released Backorders	Released Backorders is the count of sales order lines that the system released from backorder and ready to pick.
		Late Orders to Run Pick Slip	Late Orders to Run Pick Slip is the count of all sales order lines where the current date is greater than the promised ship date.
		Pick Slip Prioritized Orders	Pick Slip Prioritized Orders is the count of sales order lines where the promised ship date is approaching in the near future. You define how many days prior to the promise ship date as the threshold.
Shipment Confirmation	Shipment Confirmation tile provides information about sales orders that are at confirmed shipment status. Click the tile to access the Shipment Confirmation program (P4205).	Total Orders to be Confirmed	Total Orders to be Confirmed is the count of the total number of sales order lines to be confirmed.
		Late Orders to be Confirmed	Late Orders to be Confirmed is the count of all sales order lines where the current date is greater than the promised ship date.
		Ship Conf Prioritized Orders	Ship Conf Prioritized Orders is the count of the sales order lines where the current date is prior to the promised ship date.
Print Invoice	Print Invoice tile provides information about printing the invoice. Click the tile to display the Print Invoices Report (R42565).	Ready to Invoice	Ready to Invoice is the count of the number of ready to invoice sales order lines.
		Late Orders Ready to Invoice	Late Orders Ready to Invoice is the count of the sales order lines where the current date is greater than the promised ship date.
Sales Update	Sales Update tile provides information about sales update. There are no watchlist badges on the Sales Update tile. Click the tile to access the Sales Update program (R42800).

Metrics

The Order to Cash Process Flow in EnterpriseOne application has the following metrics that are linked to respective UX One pages.

1. Late Orders

   Late Orders is a metric that helps to view the late sales order line charts. Click the Late Orders icon to display the Late Orders UX One Page.

   Note: See "UX One: Late Orders Page" in the JD Edwards EnterpriseOne Applications UX One Roles User Guide for information about late orders.

2. Held Orders

   Held Orders is a metric that helps to view the held order charts that are ready to release. Click the Held Orders icon to display the Held Orders UX One Page.

   Note: See "UX One: Held Orders Page" in the JD Edwards EnterpriseOne Applications UX One Roles User Guide for information about held orders.

3. Back Orders

   Back Orders is a metric that helps to view the backordered sales order lines charts. Click the Back Orders icon to display the Back Orders UX One Page.

   Note: See "UX One: Backorders Page" in the JD Edwards EnterpriseOne Applications UX One Roles User Guide for information about back orders.

Key Performance Indicators (KPIs)

Key Performance Indicators are charts or graphs that depict the health of the process flow. This helps to manage and improve performance of business process. Order to cash process flow has the following KPIs:

1. On Time Ship Rate

   On Time Ship rate is a KPI that indicates the percentage of orders that are prepared and ready to ship on or before the promised ship date within a specified period.

   On-time shipments = Number of sales order lines shipped on time / total sales order lines shipped over selected period × 100

   Note: To set up the On time Ship Rate KPI chart, click the menu and select E1_OnTime Ship Percentage in the query field. You can also override the default On time Ship Rate threshold percentage value by entering a value in the Override Default Threshold Percentage field. If this field is left blank, the system takes the value from the On-Time Ship Rate Threshold processing option.

2. Rate of Return

   Rate of Return is a KPI that indicate the percentage of orders returned within the given timeframe.

   Rate of return = Number of credit orders by order date / total number of orders by order date in the selected date range

   Note: To set up the Rate of Return KPI chart, click the menu and select E1_Rate of Return Percentage in the query field. You can also override the default Rate of Return threshold percentage value by entering a value in the Override Default Threshold Percentage field. If this field is left blank, the system takes the value from the Rate of Return Threshold processing option.

3. Order Fill Rate

   Order Fill Rate is a KPI that indicate the percentage of orders shipped completely without any items having to be backordered.

   Order fill rate = (Number of orders shipped without history of backorder / Number of orders placed) x 100

   Note: To set up the Order Fill Rate KPI chart, click the menu and select E1 Order Fill Rate in the query field. You can also override the default Order Fill Rate threshold percentage value by entering a value in the Override Default Threshold Percentage field. If this field is left blank, the system takes the value from the Order Fill Rate Threshold processing option.

Note: See "Using the Chart Menu" in the JD Edwards EnterpriseOne Applications UX One Roles User Guide for information about Menu in composite pages.

Note: See "Using the Ad hoc Query Builder" in the JD Edwards EnterpriseOne Applications UX One Roles User Guide for information about Menu in composite pages.