This document contains the following topics:
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See Also: For more information about My Oracle Support Registration issues, see the My Oracle Support Registration FAQ which provides important knowledge base documents to help answer your questions and solve your My Oracle Support issues:
To view browser information and a summary of changes in this release, see the release notes: |
My Oracle Support enables you to search Oracle's knowledge base, manage service requests (SRs) when you need help, download patches, interact in support communities, and take advantage of proactive capabilities for managing systems. To use My Oracle Support, you must create an Oracle Single Sign On (SSO) account and register at least one support identifier (SI) with My Oracle Support.
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See Also: For more information about creating an SSO account, see the "Requesting an Oracle Single Sign On Account" section. For more information about registering SIs with My Oracle Support, see the "Registering Support Identifiers" section. |
An SI identifies the products that your company has purchased and the level of support that you are entitled to. Some companies have only one SI but most companies have more than one SI. The SI is included in the welcome letter sent from Oracle to the technical contact listed in your company's contract.
My Oracle Support customer user accounts are managed by individuals within your organization in the role of Customer User Administrator (CUA). Most organizations have more than one CUA. The CUA approves or denies access to My Oracle Support by managing access to your company's SIs.
If you are the first user to register, you are prompted to accept the CUA role. You must accept the CUA role for your organization to proceed.
To access My Oracle Support, you must have an Oracle Single Sign On (SSO) account.
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Note: If you have used the Oracle Technology Network (OTN) or selected Register and completed the registration process on oracle.com you have already created an SSO account. |
To request an SSO account:
Enter the following URL in a browser:
https://support.oracle.com
Click New user? Register here to create your Oracle Single Sign On (SSO) account.
Enter your company e-mail address in the Email box, complete the rest of the form, then click Create Account.
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Note: Phone numbers must be entered using international formatting as follows to enable Oracle to contact customers regardless of the location of the analyst:
+countrycode-areacode-phonenumber
The length of the country code, area code, and phone number varies depending on the country and region. For example, for the USA and Canada, enter a number similar to +1-123-234-2345 where 1 is the country code, 123 is the area code, and 234-2345 is the phone number. For the UK, enter a number similar to +44-1234-567-8910 where 44 is the country code, 1234 is the area code, and 567-8910 is the phone number. Omit the initial number 0 from area codes. For example, in the UK if the area code is 020, enter 20. |
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Note: To expedite Oracle authorization, enter a valid e-mail address that uses a domain that matches your company name, for examplejohn.doe@somecompany.com. Do not use a generic e-mail address, for example support@somecompany.com. You should not use a personal e-mail address.
Do not use e-mail addresses longer than 50 characters. While the SSO allows such e-mail addresses, My Oracle Support does not yet support these long email addresses. To receive Oracle product-based support newsletters, select the option to receive e-mail notifications about Oracle products, services, and events. After completing your registration, verify your email account by clicking the link in the email you receive from Oracle. |
On the Your Account Has Been Created page, click Continue.
The My Oracle Support home page appears.
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Note: If theoracle.com page appears, enter support.oracle.com to continue the process of associating your Support Identifier with your account. |
Check your email account for an email from Oracle asking your to verify your email address.
Click Verify Email Address.
When you enter the My Oracle Support URL (https://support.oracle.com) in a browser, the My Oracle Support home page appears. To sign in:
Select a language, then click Sign In.
On the Sign In page, enter your username and password, then click Sign In.
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Note: You must verify your email address using the link provided in the email sent by Oracle before you can sign in for the first time. |
Lost Passwords
If you forget your password,
Click Forgot User ID/ Password on the My Oracle Support page or Lost Password? on the Sign In page.
Enter the username (email address) that you registered with, then click Submit.
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Note: Oracle will send a temporary password to this e-mail address. If you don't know the registered e-mail address or the e-mail address is no longer valid, then you must re-register. |
A support identifier (SI) identifies the products that your company has purchased and the level of support that you are entitled to. Some companies have only one SI but most companies have more than one SI. Your SI is included in the welcome letter sent from Oracle to the technical contact listed in your company's contract. This is a number similar to 13434354 that is associated with products you have licensed for support. For more information about SIs, see "Requesting an Oracle Single Sign On Account".
My Oracle Support customer user accounts are managed by individuals within your organization in the role of Customer User Administrator (CUA). Most organizations have more than one CUA. The CUA approves or denies access to My Oracle Support by managing access to your company's SIs. For more information about CUAs, see "Being a Customer User Administrator".
If you cannot find your CUA (or you are the CUA) or you cannot find your SI:
If applicable, refer to the support renewal quote letter for information.
Contact your Support Delivery Manager (not applicable to all customers).
Contact your local Oracle Support Sales representative. To view the Oracle Support Contacts Global Directory enter the following URL in a browser:
You must register at least one support identifier (SI) with My Oracle Support.
Alternatively, you can register with an SI provided by your CUA. If you do not have an SI, contact your CUA. See "What are Support Identifier Groups?" for more information about SI groups.
If you are the first user to register with My Oracle Support, you are prompted to accept the CUA role. You must accept the CUA role for your organization to proceed.
To register your first SI:
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Note: If you have previously registered an SI and now want to add another SI, see "How do I add an SI to a Profile?" in the Settings help. |
Register, validate your email address, then sign in to My Oracle Support.
The Add Support Identifiers page appears the first time that you log in to My Oracle Support.
Enter your SI, click Request Access, enter the first five characters of the name of the organization that owns the SI (listed in the Welcome letter), then click Validate. The SI appears in the table. An SI is a unique reference number that identifies your organization.
If you are the first user to register, you are prompted to accept the Customer User Administrator (CUA) role. To proceed, you must accept the CUA role for your organization. The CUA manages user access to My Oracle Support for the organization.
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Note: If prompted to accept the CUA role, if your organization has other SIs with approved CUAs and your email domain matches one of those, your request is approved automatically. If you are the first person to register an SI and your email domain matches the email domain of the associated contract's contact person your request is approved automatically. Otherwise, Oracle must approve your request. |
If desired, enter a note to the CUA in the Note to Approver box.
This note is included in the email alert that is sent to all CUAs associated with the SI that you are asking to be added to.The CUA will also see the note when reviewing the request and may add a note for you.
If you have more than one SI, repeat step 1.
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Note: The system does not clear the text from the text box after you click Submit. The text is preserved in case you want access to many SIs where the note should be the same or similar in all requests. To clear the note for another request, click in the text box then press the Control key and A together to select the text. You can now overwrite the selected text. |
When you have added all of your SIs, click Next. If your request was not auto-approved, the CUA (or Oracle) must approve the request before you can use the SI.
If necessary, update the contact information.
Specify a time zone, then click Next.
All of the timings in My Oracle Support will be displayed according to this time zone settings so ensure that you select the correct time zone. In addition, your time zone is used to calculate service request (SR) initial response time, the time zone for software SRs, the asset level time for hardware SRs, and to display the date and time in your time zone in My Oracle Support.
Read the Terms of Use, select the acceptance box, then click Submit.
The Your Part is Finished page appears.
The registration request is sent to the CUA for the organization corresponding to the SIs that you specified in step 1. You will receive an e-mail when the administrator approves or denies your request. After you are approved, you may sign in and use My Oracle Support.
To check the status of your approval, sign in to My Oracle Support.
Until you are approved, the only page in My Oracle Support that you can access is the My Account page. After you are approved, you may sign in and use all of the My Oracle Support pages, depending on the level of access granted by your SIs and the CUA.
If necessary, update the Personal Information section.
To receive the details of SRs for SIs in your profile in SR email notifications, select Service Request Updates by Email.
The Service Request Updates by E-mail feature must be enable at the SI level by the CUA before you can make this selection. For more information, see "What are SR details by email?"in the Service Requests help.
If your request has not been approved within a couple of days, send a message to the CUAs for the SI reminding them to approve your request. To do this, go to the My Account page on the Settings tab, click the View link in the Administrators column of the Support Identifiers table, then enter a new message. If you still encounter problems you can contact Oracle Global Customer Support. See the following web site for Oracle Global Customer Support phone numbers:
When you add an e-mail account to your My Oracle Support user profile, you must verify the account as follows:
Go to the in box of the mail account that you added.
Look for the verification e-mail from Oracle.
Open the mail and click the verification link.
The link opens in a browser.
When prompted, enter your Oracle SSO.
Follow the instructions on the screen that appears.
If you do not receive the verification e-mail:
Clear browser cache and cookies:
Close all browser sessions.
Open a new browser.
Clear cache and cookies.
Sign in to My Oracle Support.
Click Send E-Mail link in the pop up message.
If you still do not receive the verification e-mail, enter profile.oracle.com in a browser then click the Please Verify Account link. This should generate the verification e-mail.
If problems persist, ensure that you have not specified Oracle email as SPAM, add oracle-acct_ww@oracle.com to your email address book, then try again.
If you still do not receive the e-mail, go to http://www.oracle.com, click Sign In, click Account, then follow the instructions to reverify the account
To change the e-mail address associated with your My Oracle Support profile:
Go to the Settings tab, click My Account, then click the pencil icon next to the current e-mail address, in the Personal Information section.
In the message box that appears, click Change E-Mail...
On the My Profile page, click Edit next to your current e-mail address.
Enter the new e-mail address, then click OK.
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Note: You must validate your new email address before you can use it. |
When prompted, verify that the new e-mail address is correct.
Sign in with the new e-mail address.
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Note: If your email address had not been verified you will receive the following message:Account setup is still in progress. Check back later. If you experience any issues, contact Oracle Support at: |
With your My Oracle Support profile, you should use an e-mail address specific to you that includes your employer's domain, for example john.doe@somecompany.com. Do not use a generic e-mail address, for example support@somecompany.com. or a personal address, for example john.doe@gmail.com. If you are currently using a generic email address you should follow the steps in the section to change your email address to your or another user's specific company e-mail address. Any other users that access My Oracle Support through the generic email address must register for My Oracle Support using their specific company e-mail address.
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Note: You should assign at least two CUAs for each Support ID so that a CUA can act as a backup if the primary CUA is unavailable. |
When you change the e-mail address for your profile, all profile settings are preserved, for example Support IDs, bookmarks, and favorites. You will not be able to sign in to My Oracle Support until the new e-mail address is verified. You will receive an e-mail notification when the process is complete and you can sign in using the new e-mail address.
When you change your email address in My Oracle Support the change affects all Oracle sites including Oracle Training, Oracle Technology Network, Oracle Partner Network, and so on.
It is important to note the expiration date of your SI. After the contract expires, you will not have access to features of My Oracle Support such as service request logging.
To view an SI expiration date:
Select My Account from the Settings tab.
Click an SI link in the Support Identifier column of the table.
The date is listed in the Contract Expiration column for the corresponding row of each SI in the Support Identifier License Information table.
Do not remove any expired SIs if you want to see the old closed SRs that were created using these old SIs. If you do not have old SRs then you can safely delete the old SIs from your profile. They should be kept in your account for historical purposes.
At Oracle we treat the security of your data seriously. If your email address changes because you change employer you can change your email address in My Oracle Support and preserve personal details, links to Knowledge articles, and so forth. After the e-mail address is changed you should check your SIs on the My Accounts page of the Settings tab, remove the SIs that belong to the former company, and add new SIs for the new company.
The Customer User Administrator (CUA) controls which employees have access to an SI and what access each user has for that SI. The CUA also manages hardware assets and enables Oracle Auto Service Request (ASR) for assets qualified as ASR capable. In addition, CUAs can manage the following access for individual users for each SI:
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Note: Oracle recommends that new CUAs view the video "How to Become a CUA":http://bcove.me/s4qjsals For more information about being a CUA, see Knowledge Document 1544004.2, "Customer User Administrator (CUA) Role and Responsibilities": |
| Access for Users | Options |
| Service Request | None, Read Only, Create and Update |
| Patches | Download, View Only |
| Assets | View, Hide, and Asset Admin
Note: A CUA can choose to perform the Asset Admin role if they do not want to assign the Asset Admin role to a user. |
| SR Details in E-Mail | Enabled, Not Enabled |
If you are the CUA for an SI, verify or change and confirm the default access for each SI in the Manage Users section of the Settings tab. These are the privileges that My Oracle Support will suggest to you when you approve new users. At that time, you can change the values suggested or you can leave them unmodified. For more information about managing user accounts, see the "Manage or View Users" section of the Settings help.
If you are the first to request access to an SI you will be prompted to accept CUA responsibility. If you accept this responsibility you must be approved. Approval is automatic if your email domain matches the email domain of the contact in the associated service contract or if your organization has other SIs with approved CUAs and your email domain matches one of those. Otherwise, Oracle will review your request. Oracle reviews and approves CUA requests 24 hours a day, seven days a week. Approval is usually granted within a day unless the approval is escalated. Approval is subject to the required information being provided. Requests can be denied.
You should use your corporate e-mail account to become the CUA. Requests from e-mail accounts such as Gmail or Yahoo may be denied. If you are requesting access through an e-mail address that does not match your company name, Oracle will require, in writing, authorization from the company management approving the use of a noncompliant e-mail address:
If you want to become CUA for an SI that you have already been approved for, you must ask an existing CUA for that SI to grant you the administrator role. To view the CUAs for the SI and send them a message:
Select My Account from the Settings tab.
In the Administrators column, in the row of the SI that you are interested in, click View.
The Administrators for Support Identifier window appears.
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Note: If the status of your request to use the SI is Pending you cannot see the e-mail addresses of the CUAs but you can send them a message. If you need to send them a reminder to approve your request, enter your message in the Contact the Administrators section in the Administrators for Support Identifier window then click Send Notification. All CUAs of the SI will receive the message. |
If you require additional help with registration, watch the videos available in the "Video Training" section at the end of this chapter.
If after watching the videos you still need help, phone Oracle Global Customer Support or click Contact Us in the top right of any My Oracle Support screen. You can find your Global Customer Support number at the following URL:
http://www.oracle.com/us/support/contact/index.html
To view browser information and a summary of changes in this release, see the release notes:
https://support.oracle.com/rs?type=doc&id=780132.5
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Note: Versions of browsers released after the My Oracle Support release are considered for support for the next release. |
Configure your browser as follows before using My Oracle Support.
Enable ActiveX:
Select Tools, Internet Options, then click the Security tab.
Under Select a Zone to View or Change Security Settings, select Internet then click Custom Level...
In the ActiveX Controls and Plug-ins section, enable the following options if they are not enabled:
Run ActiveX controls and plug-ins
Script ActiveX controls marked safe for scripting
Enable Native XMLHTTP support:
Select Tools, Internet Options, then click the Advanced tab.
In the Security section, ensure that Enable Native XMLHTTP Support is selected.
My Oracle Support does not support Compatibility View for Internet Explorer 8 and 9. To disable Compatible mode:
From the Tools menu, select Compatibility View Settings.
Ensure that the Display all websites in Compatibility View check-box is not selected.
Ensure that https://support.oracle.com is not listed under Websites you've added to Compatibility View.
Use Adobe Reader to view PDF files.
Install Adobe PDF Reader
Some content on My Oracle Support may be available as a PDF document or attachment. If you do not have Adobe PDF Reader installed, download it from the following web site:
Configure Adobe PDF Reader
Configure your browser to display PDF files. Configuration information is available from www.adobe.com.
Verify the following browser settings:
You are using a supported browser and version. See the "Supported Browsers" section for more information.
Adobe Reader is installed.
Keyboard shortcuts provide an alternative to pointing devices for navigating the page. There are five types of keyboard shortcuts:
Tab and Shift+Tab keys: Moves through UI elements on a screen.
Accelerator keys (hot keys): bypasses menu and page navigation, and performs an action directly, for example, Ctrl+C for Copy.
Access keys: Moves to a specific UI element, for example, Alt+F for the File menu.
Default cursor: Selects a component so that keyboard users can start interacting with the page without excessive navigation.
Enter key: Triggers an action when the cursor is in a certain field or when a link or button is selected (highlighted).
Focus refers to a type of selection outline that moves through the page when you press the tab key or access keys. When the focus moves to a field where data can be entered, a cursor appears in the field. If the field already contains data, the data is highlighted. In addition, after using certain controls (such as a list of values (LOV) or date-time picker), the cursor or focus placement moves to specific locations predefined by the component.
The default cursor puts the initial focus on a component so that keyboard users can start interacting with the page without excessive navigation.
You can use the Tab key to move through different UI elements on a page.
All active elements of the page are accessible by using the Tab key to move to the next element and Shift+Tab to move to the previous element. In most cases, when an element is selected, the action can then be initiated by pressing Enter.
There are various keyboard shortcuts available in My Oracle Support. Table 1-1 lists the shortcut keys assigned to common components such as Menu, Menu bar, Multi-Select Choice List, Multi-Select List Box, and so on.
Table 1-1 Shortcut Keys Assigned to Common Components
| Shortcut Key | Components | Function |
|---|---|---|
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Enter Spacebar |
All components |
Activate the component, or the component element that has the focus. |
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Tab Shift+Tab |
All components Flash components like ThematicMap, Graph, and Gauge |
Move focus to next or previous editable component. |
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Ctrl+A |
All components |
Select all. |
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Alt+Arrow Down |
Multi-Select Choice List Multi-Select List Box |
Open the list. Use arrow keys to navigate, and press Enter or Spacebar to select. |
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Ctrl+Shift+Home Ctrl+Shift+End |
Multi-Select Choice List Multi-Select List Box |
Select all items from top to current selection, or select all items from current selection to bottom. |
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Arrow Left Arrow Right |
Menu Bar Splitter Input Number Slider Input Range Slider Input Number Spinbox |
Move focus to different menu on a menu bar. Move splitter left or right when it is in focus. Move slider left or right when input number slider or input range slider is in focus. Increment or decrement the value when input number spinbox is in focus. |
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Arrow Up Arrow Down |
Menu Splitter Input Number Slider Input Range Slider |
Move focus to different menu items in a menu. Move splitter up or down when it is in focus. Move slider up or down when input number slider or input range slider is in focus. |
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Enter Spacebar |
All components |
Activate the component, or the component element that has the focus. |
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Tab Shift+Tab |
All components Flash components like ThematicMap, Graph, and Gauge |
Move focus to next or previous editable component. |
In screen reader mode, My Oracle Support components may render differently than in the default mode in order to provide better accessibility. For example, a Tree component has an additional column of radio controls for tree node selection per row.
Table 1-2 lists shortcut keys assigned to the Rich Text Editor component. In regular mode, all toolbar controls appear on top of the Rich Text Editor area.
Table 1-2 Shortcut Keys Assigned to Rich Text Editor Component
| Shortcut Key | Components | Function |
|---|---|---|
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Ctrl+B |
Rich Text Editor |
Boldface |
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Ctrl+I |
Rich Text Editor |
Italics |
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Ctrl+U |
Rich Text Editor |
Underline |
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Ctrl+5 |
Rich Text Editor |
Strikethrough |
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Ctrl+E |
Rich Text Editor |
Center alignment |
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Ctrl+J |
Rich Text Editor |
Full-justified alignment |
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Ctrl+L |
Rich Text Editor |
Left alignment |
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Ctrl+R |
Rich Text Editor |
Right alignment |
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Ctrl+H |
Rich Text Editor |
Create hyperlink |
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Ctrl+M |
Rich Text Editor |
Increase indentation |
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Ctrl+Shift+M |
Rich Text Editor |
Decrease indentation |
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Ctrl+Shift+H |
Rich Text Editor |
Remove hyperlink |
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Ctrl+Shift+L |
Rich Text Editor |
Bulleted list |
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Ctrl+Alt+L |
Rich Text Editor |
Numbered list |
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Ctrl+Shift+S |
Rich Text Editor |
Clear text styles |
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Ctrl+Alt+- |
Rich Text Editor |
Subscript |
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Ctrl+Alt++ |
Rich Text Editor |
Superscript |
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Ctrl+Alt+R |
Rich Text Editor |
Enable rich text editing mode |
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Ctrl+Alt+C |
Rich Text Editor |
Enable source code editing mode |
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Ctrl+Y |
Rich Text Editor |
Redo |
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Ctrl+Z |
Rich Text Editor |
Undo |
In screen reader mode, the Rich Text Editor component displays only the editor and the toolbar controls are not displayed. There are no shortcut keys for Rich Text Editor that apply in screen reader mode.
Table 1-3 lists shortcut keys assigned to Table, Tree, and Tree Table in regular rich mode. Shortcut keys for these components in screen reader mode is summarized in Table 1-4.
Table 1-3 Shortcut Keys Assigned to Table, Tree, and Tree Table components
| Shortcut Key | Components | Function |
|---|---|---|
|
Tab Shift+Tab |
Table Tree Table |
Move focus to next or previous cell or editable component. In a table, navigate to the next or previous editable content in cells. If the focus is on the last cell of a row in the table, the Tab key moves focus to the first editable cell in the next row. Similarly, Shift + Tab moves focus to the previous row. |
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Ctrl+A |
Table Tree Table |
Select all components, including column headers, row headers, and data area. |
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Ctrl+Alt+M |
Table Tree Tree Table |
Launch context menu. You can also launch context menu by pressing Ctrl+Alt+B. |
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Ctrl+Shift+^ |
Tree Tree Table |
Go up one level. |
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Enter Shift+Enter |
Table Tree Tree Table |
Navigate to the next editable cell or previous editable cell of the column. If focus is on the column header, sort table data in ascending order. Pressing Enter again sorts the column in descending order. If the focus is on the filter cell, perform table filtering. In a click-to-edit table, if the focus is on a cell, enable edit mode. |
|
Arrow Left Arrow Right |
Table Tree Table |
Move focus. |
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Arrow Up Arrow Down |
Table Tree Table |
Move focus. If a row is selected, move focus to the previous row or next row. If no row is selected, scroll the table one row up or down. If the first row is selected, move focus to the column header. |
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Ctrl+Arrow Up Ctrl+Arrow Down |
Table |
Move focus. If in edit mode, submit the changes made in the current row and navigate to the previous row or next row. In the click-to-edit table, the current row becomes read-only and the row navigated to becomes editable. |
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Ctrl+Arrow Left Ctrl+Arrow Right |
Table |
Move focus. If in edit mode, navigate to the left or right cell, while maintaining the current row in edit mode. |
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Shift+Arrow Left Shift+Arrow Right |
Table Tree Table |
Move focus and add to selection. |
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Ctrl+Shift+Arrow Left Ctrl+Shift+Arrow Right |
Table Tree Table |
Move the selected column to the left or right. |
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Shift+Arrow Up Shift+Arrow Down |
Table Tree Table Tree |
Select multiple rows. |
|
Page Up Page Down |
Table Tree Table |
If a row is selected, scroll and select the same row of the next or previous page. If no row is selected, scroll by one page. |
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Alt+Page Up Alt+Page Down |
Table Tree Table |
Horizontally scroll the table to the right or left. |
|
Space Bar Ctrl+Space Bar |
Table Tree Tree Table |
Select the node. To select or remove multiple nodes, press Ctrl+Space Bar. |
|
Shift+Space Bar |
Table Tree Table |
Select multiple rows. |
|
Esc |
Table Tree Table |
Remove selection. If the focus is on the cell, exit click-to-edit mode, revert the cell value to original value, and return focus to the cell. Press Esc key again to move focus to the row header. |
|
F2 |
Table Tree Table |
Activate click-to-edit mode for the row. Press F2 again to disable cell navigation mode. |
Table 1-4 lists shortcut keys assigned to the Tree, Table, and Tree Table components in screen reader mode.
Table 1-4 Shortcut keys assigned to Components in Screen Reader mode
| Shortcut Keys | Components | Function |
|---|---|---|
|
Spacebar |
Table Tree Tree Table |
Select the component. To select a node, press Tab and move focus to the component or its radio control. Press Spacebar when the component is in focus. You can also use the Spacebar for multiple selection. Pressing Spacebar on a selected component, unselects it. |
|
Enter |
Table Tree |
If the focus is on the column header, sort the column in ascending order. Pressing Enter again sorts the column in descending order. If the focus is on the disclosure icon of a tree, open or close that node. If the focus is on the filter cell, perform table filtering. |
|
Tab Shift+Tab |
Table |
Move the focus to the next or previous cell or editable component. |
|
Arrow Up Arrow Down Arrow Left Arrow Right |
Table |
Move focus. |
|
Ctrl+Shift+Arrow Left Ctrl+Shift+Arrow Right |
Table Tree Table |
Move the selected column to the left or right. |
|
Shift+Arrow Left Shift+Arrow Right |
Table Tree Table |
Resize the selected column by 25 pixels from the left or right. |
|
Ctrl+Shift+^ |
Tree |
If the focus is on the Hierarchical Selector icon, show the Hierarchical Selector popup. |
|
Ctrl+Alt+M Ctrl+Alt+B |
Table Tree Tree Table |
Launch body context menu. |
|
Spacebar |
Table Tree Tree Table |
Select the component. To select a node, press Tab and move focus to the component or its radio control. Press Spacebar when the component is in focus. You can also use the Spacebar for multiple selection. Pressing Spacebar on a selected component, unselects it. |
|
Enter |
Table Tree |
If the focus is on the column header, sort the column in ascending order. Pressing Enter again sorts the column in descending order. If the focus is on the disclosure icon of a tree, open or close that node. If the focus is on the filter cell, perform table filtering. |
In screen reader mode, the Tree component has an additional column of radio controls for tree node selection per row. The next column in the tree contains the tree nodes themselves. Nodes that can be expanded have disclosure links that can be in either an open or closed state. Opening a closed disclosure link makes more nodes of the tree visible, and navigable on the page.
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Note: The screen reader mode does not support the following functions for the Table and Tree Table components:
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Table 1-5 lists shortcut keys assigned to data visualization components including Gantt chart, ADF hierarchy viewer components, and ADF geographic map.
Table 1-5 Shortcut Keys Assigned to Data Visualization Components
| Shortcut Key | Components | Function |
|---|---|---|
|
Arrow Left Arrow Right |
List region of all Gantt chart types Chart region of project Gantt Chart region of scheduling Gantt Chart region of resource utilization Gantt ADF Geographic Map ADF Hierarchy Viewer - nodes Pivot table Pivot filter bar |
Move focus. If the focus is on the chart region of scheduling Gantt, the arrow key navigation selects the previous or next taskbar of the current row. If the focus is on the time bucket of resource utilization Gantt, the arrow key navigation selects the previous or next time bucket in the current row. If the focus is on the ADF geographic map, the arrow key navigation pans left or right by a small increment. Press Home or End key to pan by a large increment. If the focus is on the node component of ADF hierarchy viewer, press Ctrl+Arrow keys to move the focus left or right without selecting the component. If you are using arrow keys to navigate cells of an editable pivot table, each focused cell is activated for editing before allowing you to navigate to the next cell, making the navigation slower. Press the Esc key to deactivate the edit mode of the focused cell, and navigate faster. To edit a cell, press the F2 or Enter key. If the focus is on the pivot table data cell, press Ctrl+Arrow Left to jump to the corresponding row header cell. If the locale is bidirectional (such as Arabic), press Ctrl+Arrow Right to jump to the corresponding row header cell. |
|
Arrow Up Arrow Down |
List region of all Gantt chart types Chart region of project Gantt Chart Region of scheduling Gantt Chart region of resource utilization Gantt ADF Geographic Map ADF Hierarchy Viewer - nodes Pivot table Pivot filter bar |
Move focus. If the focus is on the chart region of project Gantt, the arrow key navigation selects previous or next row. If the focus is on the chart region taskbar of scheduling Gantt, the arrow key navigation selects the first taskbar of the previous row or the next row. If the focus is on the time bucket of resource utilization Gantt, the arrow key navigation selects the time bucket of the previous row or next row. If the focus is on the ADF geographic map component, the arrow key navigation pans up or down by a small increment. If the focus is on the node component of ADF hierarchy viewer, press Ctrl+Arrow keys to move the focus up or down without selecting the component. If you are using arrow keys to navigate cells of an editable pivot table, each focused cell is activated for editing before allowing you to navigate to the next cell, making the navigation slower. Press the Esc key to deactivate the edit mode of the focused cell, and navigate faster. To edit a cell, press the F2 or Enter key. If the focus is on the pivot table data cell, press Ctrl+Arrow Up to jump to the corresponding column header cell. |
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Page Up Page Down |
ADF Geographic Map ADF Hierarchy Viewer - diagram |
If the focus is on the ADF geographic map component, the page key navigation pans up or down by a large increment. If the focus is on the diagram of ADF hierarchy viewer, press and hold to Page Up or Page Down keys to pan up or down continuously. Press Ctrl+Page Up or Ctrl+Page Down to pan left or right continuously. |
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+ |
ADF Geographic Map ADF Hierarchy Viewer - diagram |
Increase zoom level. If the focus is on the diagram of ADF hierarchy viewer, press number keys 1 through 5 to zoom from 10% through 100%. Press 0 to zoom the diagram to fit within available space. |
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- |
ADF Geographic Map ADF Hierarchy Viewer - diagram |
Decrease zoom level. If the focus is on the diagram of ADF hierarchy viewer, press number keys 1 through 5 to zoom from 10% through 100%. Press 0 to zoom the diagram to fit within available space. |
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Ctrl+Alt+M |
All Gantt chart types Pivot table Pivot filer bar |
Launch context menu. |
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Home |
ADF Hierarchy Viewer - nodes |
Move focus to first node in the current level. |
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End |
ADF Hierarchy Viewer - nodes |
Move focus to last node in the current level. |
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Ctrl + Home |
ADF Hierarchy Viewer - nodes |
Move focus and select the root node. |
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< |
ADF Hierarchy Viewer - nodes |
Switches to the active node's previous panel. |
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> |
ADF Hierarchy Viewer - nodes |
Switches to the active node's next panel. |
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Ctrl + / |
ADF Hierarchy Viewer - nodes |
Synchronize all nodes to display the active node's panel. |
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Ctrl+Shift+^ |
ADF Hierarchy Viewer - nodes |
Go up one level. |
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Ctrl+/ |
ADF Hierarchy Viewer - nodes |
Switch content panel. |
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Ctrl+Alt+0 |
ADF Hierarchy Viewer - diagrams |
Center the active node and zoom the diagram to 100%. |
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Tab |
ADF Hierarchy Viewer - nodes Pivot table Pivot filter bar |
Move focus through elements. |
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Esc |
ADF Hierarchy Viewer - nodes |
Return focus to the containing node. If the focus is on search panel, close the panel. Close the Detail window, if it appears while hovering over a node. |
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Spacebar |
ADF Hierarchy Viewer - nodes Pivot table Pivot filter bar |
Select the active node. Press Ctrl+Spacebar to toggle selection of the active node, and for selecting multiple nodes. |
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Enter |
ADF Hierarchy Viewer - nodes Pivot table Pivot filter bar |
Isolate and select active node. Press Shift+Enter to toggle the state of the node. |
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/ |
ADF Hierarchy Viewer - nodes |
Toggle control panel state. |
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Ctrl+F |
ADF Hierarchy Viewer - nodes |
If the ADF hierarchy viewer component is configured to support search functionality, open the search panel. |
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Ctrl+Alt+1 through Ctrl+Alt+5 |
ADF Hierarchy Viewer - nodes |
Switch diagram layout. |
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Shift+Alt+Arrow keys |
Pivot table Pivot filter bar |
Change the layout by pivoting a row, column, or filter layer to a new location. Use Shift+Alt+Arrow keys to perform the following:
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Some data visualization components provide some common functions through menu bar, toolbar, context menu, or a built-in Task Properties dialog box. You may choose to show, hide, or replace these functionality. If you hide or replace any functionality, you must provide alternate keyboard accessibility to those functions.
In screen reader mode, the data visualization components are replaced by other accessible components, as described in Table 1-6.
Table 1-6 Alternate ADF Components for Data Visualization components in screen reader mode
| This data visualization component... | ... is replaced by |
|---|---|
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Chart region for each Gantt type |
Hyperlinks Use the Tab key to move focus within the chart region. Use Enter or Esc keys to launch or dismiss the corresponding Properties dialog box. |
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ADF Geographic Map |
Table Use standard keyboard shortcuts to navigate through the data. Note that if the ADF geographic map instance references multiple data-bound themes, then a dropdown list is also rendered to enable end users to switch between the corresponding Table instances. |
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Hierarchy Viewer |
Tree Table Use standard keyboard shortcuts to navigate through the data. |
In screen reader mode, the Pivot Table and Pivot Filter Bar render additional icons for each Header layer and Filter, respectively. Screen reader software users can use the Tab key to move focus between these icons and press Enter to perform the specified Pivot operation.
When you select a product from a product list you can use keyboard navigation a screen reader.
When you tab to a product list, the product list is highlighted. When the product list is highlighted, you can enter text to filter the list. Press the down arrow key to highlight the first group list. You can navigate between items using arrow up and arrow down keys. Press the Tab key to switch between the groups, for example Recent, Licensed Products, All Products). When the item that you want to select is highlighted, press Enter to select it.
To enable the arrow keys, you must first use the Tab key select a group. A group is selected when it is surrounded by dotted lines. When you have reached the end of a list use the Tab (or shift+Tab) key to move to the next (previous) group.
You can switch between list and hierarchy views using the links available at the footer of the list. Use the Tab key to access these links. In the hierarchy view the navigation is controlled using the Tab key. Select a leaf node by clicking Enter after selecting the leaf node. You can select the group (parent) node (if allowed by the component) using the Select link available on the row of the parent node.
In screen reader mode, the type-ahead (auto suggest) list is displayed when users press the down-arrow key on the input field. In the list view you can navigate through the list using the arrow up and arrow down keys. Use the tab key to change the group list (Recent, All, and so forth). Press Enter on a highlighted row to select the row.
In the hierarchy view, use the Tab key to navigate through the tree hierarchy. Select a leaf node by clicking Enter after selecting the leaf node. You can select the group (parent) node (if allowed by the component) using the Select link available on the row of the parent node.
High Contrast Support
Choose one of the two high contrast style sheets, either Black on White or White on Black.
Text Size
Choose the default font size. The larger the text size the more scrolling will be needed on small monitors.
Message Format
Messages from the application, like the message that you removed a region on the screen and might want to undo the action, appear in a slide out region from the top right of the window by default. This might not be obvious to someone who is using screen magnification software, and if you are using a screen reader it would not be communicated. Choose this option to bring up a dialog box which will prompt you with these status messages and options.
When done setting these options, click Apply Changes. The application will take a few moments to reinitialize.
Tips for Keyboard and Vision Impaired Users
To reduce left-right scrolling on pages with many regions, you can re-order, collapse and change the layout of any dashboard. The Customize Page. link indicates that the page can be configured.
To collapse a region, click the arrow at the beginning of the region.
To maximize a region, click the maximize icon on the right side of a region's title bar.
To rearrange the regions on a page, drag a region by the region title, then drop in a new location.
If you cannot drag and drop, click the close icon in the top right of a region to remove the region. Click Customize Page., then press the Tab key to move to a region to select it, and then press the space bar to add the region to the full width area. Doing this adds regions in the order you add them from top to bottom. Sometimes a region cannot be removed from the layout, and this region will stay where it is. You can collapse all of the regions to make navigation faster and then expand the region when you need to go into its content.
Typically a table can contain links and other features. The spacebar will perform the primary link action, such as clicking on the link in the first column:
See the following resources for video training related to registration:
Knowledge Document 1543703.1, "What to do now you have your Support Identifier"
Knowledge Document 1544004.1, "Customer User Administrator (CUA) Role and Responsibilities"
"How to Become a CUA"