Accessing Public User Account Information

Registered public users have self-service access to manage their accounts. Agency staff with appropriate permissions such as system administrators can also update account and profile information for public users.

Account Management Navigation for Agency Staff

Agency staff accesses the Manage Account page using these steps:

1. Select Public User > Public User Access.

   The Public User Access page displays summary information about public user accounts. The list includes information such as the person’s name, email address, and the number of pending verification requests.

   An icon before the user’s name indicates that the account or profile is subject to one or more conditions. Conditions relate to permits and to planning applications. They prevent certain actions or issue warnings when the actions are attempted. To see condition details, access the detail page for the user account. For more information, see Managing Account Conditions.

2. Search for the desired user account.

3. Click the > icon for the row with the desired user account.

Account Management Navigation for Registered Public Users

To access self-service account management functionality, a public user who has signed in follows these steps:

1. Sign in to access the registered public user landing page.

2. Click the account menu that appears with the user's initials in the page header.

   A drop-down menu appears.

   This example illustrates the account menu under the user’s initials.

   

3. Select Manage Account.