Reopening a Permit or Planning Application
Agency administrators can reopen permits or planning applications to add a new inspection, plan review or perform other actions based on the transaction status.
Agency administrators with the appropriate access can reopen applications from the Transactions page or the overview page using the Reopen Permit or Reopen Application option. You can reopen permits which are in either expired, completed or closed status. You can reopen the planning applications in the completed status. Once reopened, the agency administrator can edit or update the permit or planning application to add a new inspection, plan review or perform other actions based on the transaction status.
To reopen a permit or planning application:
Select the Permits or Planning Applications tile on the Agency Springboard.
On the Transactions page, find the permit, planning application, or pre-application that you want to reopen.
Click the Actions icon in the row of the application you want to reopen.
Click the Reopen Permit or Reopen Application action.
On the Reopen Application page, use the following fields to update the permit or application information:
Page Element
Description
Select workflow task
Select the workflow task to be updated.
Update transaction status
By default, this field displays the status in which the permit or application was before it was reopened. From the drop-down menu, select the status to which you want to update the permit or application.
Update Expiration date
Enter a new date to provide an updated expiration date.
Note: Only permits which had an expiration date associated with it before it was reopened, will display this field.Reopen Reason
Enter a reason for reopening the permit or planning application.
Click Reopen. You can now open the permit or planning application from the Transactions page.