The Public User Registration Process

Although anonymous users can access information that is available to the general public, they must register before starting applications or performing most application-related activities.

Registration and Sign In Options — When a public user is not signed in, the account menu on the anonymous user landing page includes options for registering and signing in.

Here is a summary of the registration process:

On the landing page for anonymous users, the public user clicks the account icon and then clicks the Register menu item.
The user enters information on the Register page.
The user accepts the registration terms of use, if required.
The user submits registration information.
A confirmation page directs the user to complete the registration process by following instructions in an email that the system sends.
The user clicks the link in the email to set up the account password.
The user submits the password to complete the registration process.
The system takes the user to the registered public user landing page.

To sign in again in the future, the public user clicks the account icon in the landing page header and then clicks the Sign In menu item.

Note: Agency staff members who complete an application on behalf of a public user can submit registration information for them. A confirmation email is sent to the account email address, and the public user must still complete the registration process by clicking the provided link and setting an account password. Staff members don’t accept terms of use on behalf of users that they register. Instead, users are prompted to accept the terms when they first sign in.

This example illustrates the Register page and is described in the following table.

Entering Registration Information

Users enter the following registration information.

Page Element	Description
Account Use	Indicates whether this is a personal account or a business account.
Are You a Contractor?	Indicates whether the account holder is a contractor. This switch is visible only if the user selects Business as the account use. The user’s contractor status is associated with the business profile that is created during the registration process. License information is required when a user self-identifies as a contractor. When this switch is set to the on position, the user must click the adjacent Add License button to provide license details. Registering as a contractor and entering license information does not affect processing any way, nor does it add the user to the agency's contractor records.
Add License	Used to provide details of a contractor license held by a business. This button is visible only if the user selects Business as the account use. License information is required if the user self-identifies as a contractor. License information is optional for other businesses. Clicking this button opens the Contractor License Details page, which includes these fields: License Type, License Number, Issued On, and Expiration Date. During registration, the user can enter information for only one license. After registering, the user can add additional licenses from the Manage Account page. See Managing Public User Accounts. Note: Depending on the settings on the Public User Setup page, a user’s self-identification as a contractor might need to be verified by agency staff. Verification requirements do not affect the registration process.
Hide my contact information from public view	Gives the user the option to hide their name and contact information when a member of the public views the user’s applications. This question appears only if it is enabled on the Public User Setup page. The default answer to this question is No. Users can access help for this question by clicking the question mark icon adjacent to the question. The help explains that even when the user’s own information is hidden, the property addresses for all applications are visible to the public.
Salutation	A title such as Ms. or Mr. that is used to address the person. This field is optional.
First Name and Last Name	The user’s name, which appears on the account profile.
Business Name	This field is visible only if the Account Use field indicates that this is a business account. The business name entered here is associated with the profile that the registration process creates.
Email Address and Confirm Email Address	The user’s email address that will be associated with their account. Enter the email address again to confirm. Note: The user's email address is their user name or user ID. There is no separate user name or user ID to sign in. After the user submits registration information, the system sends an email to this address. The email contains a link that the user needs in order to complete the registration process.
Address Fields	The user’s address that will be associated with their account. The Country field displays US. As the user enters a Postal Code, the type-ahead list shows values that include appropriate city and state combinations. After the user selects a value, the city and state appear as read-only fields, and two address fields appear so that the user can enter the rest of the address. A user who doesn’t know the postal code can click the Don’t know link to display a full set of address fields.
IVR Access Code (Interactive Voice Response Access Code)	A 4-digit PIN that public users enter when accessing permit inspections using the agency's interactive voice response system. The code is masked on this page, and users will not be able to see this code again even after registration is complete. Users who forget their code can reset it on the account management page. For information about entering a new code after registering, see Managing Public User Accounts. This field appears only if your agency enables IVR access codes on the Public User Setup page. See Setting Up Public Users.
Phone	A phone number for the account holder. This field is optional.

Agreeing to Terms and Conditions

The Public User Setup page specifies whether public users must agree to terms and conditions. If users must agree, the setup page also specifies the Terms of Use definition to use during registration, and public users must accept the terms and conditions during the registration process.

If users must agree to the terms of use, the description from the Terms of Use definition appears as a link on the Register page. Instructional text directs the user to read and accept the terms before proceeding.

To view and accept the terms, the user clicks the link to open a new window. The window displays the complete text of the terms followed by a check box labeled I have read and accepted the terms and conditions. The user must select the check box to continue. A user who does not want to accept the terms can cancel.

After the user accepts the terms and continues, the main Register page displays a selected agreement check box instead of instructions. The check box is not editable. The link to the detail window is till available, and the user can return to the window to re-read the terms or rescind agreement.

Note: If the terms of use change, users who have already registered are required to accept the new terms. When a user attempts to sign in after terms have changed, a window with the new terms opens, and the user must select the agreement check box in order to continue. This occurs if a new effective-dated Terms of Use definition goes into effect, either because you change the terms of use definition on the Public User Setup page, or because the definition in use has a new effective date that is after the date when the user most recently signed in.

Completing Registration by Resetting the Password

When the public user clicks the Register button, a confirmation page provides instructions for completing the registration process. The instructions direct the user to an email with the necessary information.

The confirmation page also provides a registration ID number for reference in case the user needs to contact the agency for help. The registration number is the user’s party ID.

These are the system actions and user steps that finalize the registration:

The system creates user account information in the Oracle Permitting and Licensing system and in the Fusion Applications system.
The system emails the user a link for completing the registration process.
The link takes the user to the Reset Password page in the Oracle Applications Cloud.
Although the page name suggests that the user is resetting a password, the user is actually creating a password for the first time.
The user enters a password and confirms it, then clicks the Submit button.
The system creates the password, completing the registration process.
The system transfers the user to the Oracle Permitting and Licensing landing page for registered public users.
The emailed link that the user clicked to access the Reset Password page includes the parameter that redirects the user to the appropriate page.