Viewing Recent Issues

Any public user, including anonymous users, can view your agency’s recent issues using the View Recent Issues tile on the code enforcement landing page. Users can view the issues on a map or in a list. Your agency defines which issues appear on the map.

Overview of Recent Issues

The recent issues that are visible to the public are cases, which represent verified violations. Incidents are not visible to the general public.

To define which cases appear on the View Recent Issues page, agencies use the Code Enforcement Options page to define the period that is considered “recent.” They also choose whether to show all cases that were reported within that time period or only cases that are still active.

Viewing Recent Issues

To view recent issues, public users follow these steps:

1. On the code enforcement landing page, the public user clicks the View Recent Issues tile.

   The View Recent Issues page appears in map view.

2. The user can employ the search, zoom, and pan functionality of the map to show a specific area.

   An address search bar appears in one corner of the map. This search centers the map on the specified location and shows markers for all issues in the display area.

   A case number search field appears above the map. This search shows issue markers for any cases that match the search criteria and hides all other markers. Note that users cannot search using an incident ID, only a case ID.

3. Review the issues markers on the map.

   Colored markers identify issue locations. A number on a marker represents the number of issues for that specific location. Markers without numbers have just one issue.

   When the zoom level would normally cause location markers to overlap, the markers for the individual locations are combined into a cluster marker. Clusters appear as double circles, with a dark center and a lighter border. The number on the cluster marker represents the total number of issues for the included locations. As the user zooms in closer, individual location markers replace the cluster marker.

   For more information, see Viewing Map Markers.

4. To view issue details, the user clicks an issue marker to open a pop-up panel with more information:

   • The issue ID (case ID) and the status appear in bold.

   • The issue description, reported date, and location also appear.

   • If the location has multiple issues, the user can see how many issues exists and which one is currently visible—for example, 1 of 3.Previous and Next controls enable the user to page through the issues.

   • A Zoom To link zooms the map while keeping the issue centered.

5. To toggle between the map view and a list view, the user clicks the List View and Map View icons.

   The list displays the same information about each issue. It additionally displays the issue type and subtype.