Canceling an Application

Agency staff and applicants can cancel applications in a pending or payment pending status that have not yet been submitted.

Caution: When you cancel a pending application, the action is permanent. There isn’t any way to restore a canceled application.

The system status for the application changes from Pending or Payment pending to Voided.

For information about withdrawing an application that was submitted and is already in progress, see Withdrawing an Application.

This example illustrates the Transactions page, where agency staff can delete an application. The steps are described in the following text. The Cancel Application link is called out with a red box.

Security Details for Canceling an Application

This section describes important security roles, requirements, or considerations specific to canceling an application.

Business license application

Primary Role	Access Description	Associated Job Roles and Abstract Roles
PSC Cancel Business License	Allows an agency user to cancel a pending business license application.	PSC Business Analyst PSC Business License Specialist PSC Business License Manager PSC Business License Application Administrator PSC System Administrator

For more information on creating roles for Oracle Permitting and Licensing, see Creating Custom Roles for Oracle Permitting and Licensing.

For more information on all the predefined security data such as abstract roles, job roles, privileges and so on, see the Security Reference for Oracle Permitting and Licensing.

Canceling Pending Applications

The agency or applicants can cancel or void a pending or payment pending permit on the Transactions page for agencies or on the Applications page for registered public users. Registered public users can only cancel one of their own applications, Agency staff must have the correct access to cancel applications.

Let’s go through the steps to cancel an application:

1. Select the Business License Transactions tile on the agency springboard.

2. On the Transactions page, find the application with a pending or payment pending status that you want to cancel.

3. Click the Actions icon in the row of the application you want to cancel.

4. Click Cancel Application.

5. On the Cancel Application page, enter your reason for permanently canceling the application.

6. Click OK.

Note: When you cancel an application, the system also cancels any plan reviews and inspections that are associated with the application.