Using the Code Officer Worklist
The code officer worklist provides a central location for managing code enforcement inspection tasks on a laptop or desktop computer. Various tabs list inspection records based on where they are in their life cycle, and action menus provide quick access to the tasks that can be performed at each stage. You use the code enforcement Inspection page to manage your code enforcement inspection for an incident or case assigned to you.
As code officers, you can access your inspections on a phone as well as on a laptop or desktop computer. The layout changes based on the device you’re using. For detailed information about mobile inspections, see Overview of Mobile Oracle Municipal Code Officer.
Access the code officer worklist by clicking the Code Officer Worklist tile on the agency springboard. Initially all tabs to which you have access appear. Click a tab to see the incidents or cases that meet the tab filter criteria and to access the relevant actions.
Some tabs have subtabs that further filter the incidents or cases. Subtab action menus have the same actions as the parent tabs.
When you click a tab other than the one that is initially selected, only the newly selected tab and its subtabs are visible. Similarly, when you select a subtab, only that subtab is visible. To return from a subtab to its parent, or from a main tab to the default view where all tabs are visible, click the Back to Inspections icon next to the Search icon.
Common grid controls in Oracle Permitting and Licensing enable public and agency users to perform actions and manage how they display data. For details on the grid controls available in the Worklist, see Using Grids and Personalizing Grid Displays.
All Inspections, Incidents, Notices, Hearings, and Access Requests
A code officer can view a list of all their assignments together with the assignments in the district or district type that they are assigned to. The assignments – inspections, incidents, notices, hearings, and access requests – can be viewed in separate tabs with their associated subtabs. Each tab and subtab displays the count of assignment records listed on the page, based on the application of any filters.
Tab |
Subtab |
Map Shows |
---|---|---|
All Inspections |
|
Inspection type, ID, issue type and subtype, address, and inspection number. |
All Incidents |
|
Incident name, issue type and subtype, and status. |
All Notices |
|
Not applicable. |
All Hearings |
- |
Not applicable. |
All Access Requests |
- |
Not applicable. |
Grid-level Filter
You can filter the list of assignments for one or more agency staff:
Code Officer: Click and select one or more code officers from the list, to filter and show only their assignments of inspections, incidents, notices, hearings, or access requests.
Code Technician: Click and select one or more code technicians from the list, to filter and show only their assignments of inspections, incidents, notices, hearings, or access requests.
Tabs on the Code Officer Worklist
The code officer worklist has the following tabs:
Tab |
Displays |
Available Actions |
Additional Information |
---|---|---|---|
All Inspections |
List of all inspections assigned to the logged in code officer as well as the inspections that match the officer's district type and ID. Detail page shows the inspection information and provides access to comments, attachments, and code violations. – Indicates that the incident or case is ready for inspection. – Indicates that the case is ready for an early inspection. – Indicates that the date scheduled for the inspection has passed. |
Grid-level filters for inspections. List page:
Detail page:
|
For details about result options, see Submitting Code Enforcement Inspection Results. Submitting the details will create a case with the details provided. |
Inspections |
List of all inspections assigned to the logged in officer. |
Same as above |
Same as above |
First Inspections |
List of all new inspections assigned to the officer. Detail page shows the inspection information and provides access to comments, attachments, and applicable code violations. |
Same as listed above. |
See the next section. |
Reinspections |
List of reinspections. These are the follow-up inspections after the first inspection is complete with a result. Detail page shows the inspection information and provides access to comments, attachments, and applicable code violations. |
Same as listed above. |
See the next section. |
Today |
List of all inspections that are due on the current date |
Same as listed above. |
|
Tomorrow |
List of all inspections that are due on the next date. |
Same as listed above. |
|
Ready |
List of Inspections related to incidents and cases that have passed their compliance date. |
Same as listed above. |
|
This Week |
List of all inspections that are due in the current week. |
Same as listed above. |
|
Overdue |
List of inspections from cases that have passed their inspection due date. |
Same as listed above. |
|
All Incidents |
Unprocessed incidents (those in Reported status) where the current user is the assigned code officer as well as the incidents that match the officer's district type and ID. The list also includes reassigned incidents from the administrator or from another staff member. This tab includes:
|
|
The actions that are available here are also available from the incident detail page. Completing any of the available actions removes the incident from this tab. The Overdue subtab shows claimed incidents with a due date before the current date. The Priority subtab shows claimed incidents where the Priority switch is enabled. |
Incidents |
List of all incidents assigned to the logged in officer. |
Same as listed above. |
|
All Notices |
List of notices from cases that are assigned to the code officer as well as the notices that match the officer's district type and ID. Notices are separately listed as notice of violations, notice of citations, and ad hoc notices. Violation and citation notice object records are created for violations and citations respectively. |
Tabs:
Notice of Violation, Notice of Citation, and Ad Hoc:
Tab: Ready to Mail:
|
The notices are classified in the four subtabs – Notice of Violation, Notice of Citation, Ad Hoc, and Ready to Mail. The Generate action signifies that the notice object alone is created, and you should use the action to open the Generate Notice page complete the details, review, and print. Once a notice is in Generated status, it moves to the Ready to Mail tab. The Continue action signifies that the notice is generated, and you can make changes to the details before printing it. Any changes made to the notice process will automatically update the case detail pages. A citation notice additionally contains information about the citation fees. The Download to Print action downloads the report in a separate tab, ready to print. The Update Mailing Details action opens the mailing details modal page to update the tracking details of the notice report. The Mark as Sent action changes the status of the notice from Generated to Sent. The record is removed from the Worklist. You can access the Notices page in case details and view the detail. See Editing Notice Details under Working with Notices. |
Notices |
List of notices from cases that are assigned to the code officer. Notices are separately listed as notice of violations, notice of citations, and ad hoc notices. |
Same as above |
|
All Hearings |
Cases assigned to the logged in officer that have requested appeals or hearings in Scheduled status. These include the cases that match the officer's district type and ID. |
|
For details about appeals and hearings, see Working with Appeals and Hearings. |
All Access Requests |
Cases assigned to the logged in officer that have pending requests from registered public users who have asked for online access to the case. These include the cases that match the officer's district type and ID. |
|
Public users who are granted access can view details of their cases and notices online. They can also take actions such as submitting an appeal. Users can’t access their case if the agency denies their request. |
Assigned Cases |
List of all the cases assigned to the officer for inspections, as well as the auto-assigned ones. Detail pages show the complete details of the case. |
List page: Create Case: Create a new case. Actions: Select and choose from options Attachments, Comments, and Update Status. |
For information about case details, see Processing Cases. |
Completed Inspections |
List of all inspections with status as Completed. Detail page shows the inspection information and provides access to comments, attachments, code violations, and notices. |
None |
See the next section. |
Incoming Tasks |
List of all the workflow tasks related to incidents and cases that are assigned to the logged in officer or the officer group. Incoming tasks remain in the list until they are closed. |
Once claimed, the Actions options allows you to update, release, or reassign the workflow task. |
When you claim a workflow task, the My Tasks subtab will list the task according to how it is assigned – My Tasks or My Group Tasks. You can take these actions:
When you reassign a workflow task to another officer, the My Tasks subtab for the assigned officer will list the task. For information on Workflow, see Using Workflow. |
Grids are rendered in either a condensed or expanded format based on the FSM option selection made by the agency during implementation. On the code officer worklist, each agency staff member can now personalize expanded grids to display information in a manner that suits their own requirement. See Personalizing Grid Displays.