Assign Assets for Repair to a Maintenance Work Order and Return to Inventory After Repair

Create maintenance work orders that allow completion to inventory. In addition, you can repair multiple asset items on a single maintenance work order. To create a repair-to-stock work order, first create a work order for an asset item, select the Allow completion to inventory check box, and then add the number of assets to be repaired. 

Here's a screenshot of the Create Maintenance Work Order page that shows creation of a repair-to-stock work order for 2 items:

Create a Repair-to-Stock Work Order

You can then add the assets using the Edit Work Orders page and select the asset items to be repaired from an Inventory location.

This is a screenshot of the Work Order Assets tab that shows adding assets to be repaired and primary reason for the repair.

Select the Asset Items for Repair

When the work order is released the asset items to be repaired are automatically issued to the work order. 

Use the My Maintenance Work mobile user interface workbench for executing the repair to stock work orders. The workbench is designed to support maintenance technicians in performing maintenance work efficiently and with ease. The workbench allows technicians to report tasks similar to the Maintenance Dispatch List but offers several advanced features for technicians.

See the What's new of the new maintenance technician workbench for more information.

You execute the repair process for each asset individually using the My Maintenance Work application. In this screenshot, you see the My Maintenance Work page with repair to stock work orders.

 Repair to Stock Work Orders in the New My Maintenance Work Page

After navigating to the My Maintenance Work page, you see a table that lists all the assigned work orders. You can also query for other work orders using the smart search capability. This feature allows for the repair of one or multiple assets using a single work order, as each row represents a work order and a specific asset.

Preview report transactions and complete each work order result row. This lets you report work order completion incrementally or all at once. This screenshot shows the context actions available for a work order.

Work Order Context Actions 

Using the Report Work page, you can perform several actions such as issuing parts to the work order, recording time, reporting failures, entering meter readings, and add any notes or attachments optionally using AI Assist generative capabilities.

The Complete Work page lets you to create a work summary. You can do it manually or use AI Assist to automatically generate a work summary note. You also see a summary of the work order, any pending actions that need to be completed and have the ability to submit the work order if all required tasks are completed. In case of repair to stock work orders, you are additionally presented with the Return to inventory options that let you choose the completion to subinventory and locator. When you do the final submit, the repaired asset item is put to stock and the work order for the asset is completed.

The screenshot shows the complete work page.

The Complete Work Page with a Work Summary Note

This feature empowers maintenance teams to streamline the process of repairing asset items and integrating them efficiently back into inventory, fostering a more agile rebuildable process. Specifically for Depot Repair work orders, this functionality not only accommodates multiple units of an asset but also defers the repair costs until the product is shipped back to the customer.

Steps to Enable

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Manufacturing and Supply Chain Materials Management

Tips And Considerations

These are some of the key known limitations:

• Assets that are repaired and returned to inventory must be based on an item that is asset and serial-controlled.

• The cost of repair is prorated equally across all assets in the work order.

• Materials that are predefined with the supply type of operation or assembly pull aren't supported during operation completion and backflush. Only materials with a supply type of push are supported, allowing manual material reporting of issued quantity.

• You can't create requisitions for material items that are not available in inventory. Additionally, existing work orders with requisitions that are fulfilled directly to the work order using a purchase order aren't supported.

• A quality inspection plan isn't available in this update to perform work order inspections, it will be available in a future update.

• Opt in becomes irrevocable after the creation of first work order that is enabled for inventory completion.