Redwood: Set Up Customer Pricing

Use the new Customer Pricing page in the Pricing Administration work area to set up pricing differently according to each of your customer's unique requirements.

Realize these benefits:

• Simplify how you set up pricing for each customer.
• Update or group customer pricing with a single click.
• Use effective dates to make sure your pricing is accurate.
• Reduce complexity and save time.

You might need to negotiate price for each customer instead of according to market segment. You can now set up pricing that's specific to each of your customers, a customer account, or a group of customers:

• Apply a pricing rule to a customer or group of customers. Use a rule from a price list, discount list, shipping charge list, cost list, or currency conversion list.
• Set the default currency for each customer and specify other currencies that Pricing can use to price the transaction.
• Use various criteria to filter the customer or customer account, such as Customer Class, Account Number, GSA Customer, billing address attributes, and shipping address attributes.

Set Up Price for Each Customer

Go to Home > Order Management > Pricing Administration > Customer Pricing, click Add (the + icon), then add your customer:

Add one or more customers

Notice that the Account Number attribute contains All Accounts, or a specific account number:

View customer pricing for a specific account or all accounts for a customer

Click a link in the Customer column, then view that customer's pricing:

Customer pricing specific details

You can apply, update, or delete rules that are specific for the customer or the customer account. You can specify the dates when the rule is in effect.

Pricing applies the list according to the Priority attribute. In this example, it will apply the Bigmart Price List first, and then the Corporate Segment Price List. You can drag the list's rows to sequence the priority so it meets your needs.

Set Up Price for Customer Groups

You can also price according to a group of customers who share common characteristics, such as geographic region, industry, volume discount, or channel.  Customers in a group share all the same pricing. Click Group Based on the Customer Pricing page:

Click a link in the Group Name column, then view that group's pricing:

You can:

• Assign pricing rules and currencies the same way that you do for each customer. 
• Add customers or customer accounts to the group.
• Add one customer and all of its accounts or only a specific account.
• Create a group that shares the same pricing rules and currencies.
• Create a group that's for all customers and use it as the default pricing that Pricing will apply to all customers when you don't have a specific customer or customer group. You can have only one of these default groups.

Mass Update Customers and Groups

You can:

• Add new price lists, discount lists, shipping charge lists, cost lists, or currency conversion lists for a set of dates.
• Add new currencies for a set of dates.

Select the customers that you want to update, then click Update Pricing:

Update Pricing across multiple customer records

Make your changes, then click Apply:

Mass update pricing rules across multiple customers or customer groups

A scheduled process will apply your changes. You can download and review the log for the process to examine any errors.

Use Customer Pricing to Price Transactions

Pricing uses this sequence when it prices your customer's transaction:

1. Applies setups that you make on the new Customer Pricing page and that are specific to the customer by looking across customer pricing and customer group pricing definitions for the specific customer and specific account definition and then for the definition for customer and all accounts. If Pricing doesn't find any of these setups, and if you use the new page to set up a customer group that applies to all customers, then Pricing uses that group.
2. If Pricing doesn’t find any set ups on the new page or can't apply them to the transaction, then it will evaluate your pricing strategy according to pricing profiles, pricing segments, or strategy assignments that you have set up on other pages, such as the Manage Customer Pricing Profiles page.

The Order Management work area displays the result in the sales order's Strategy Explanation attribute:

In this example, Pricing found and applied pricing that's specific to the customer, so the Strategy Explanation attribute says The pricing strategy for this transaction is based on customer pricing rules.

The sales order will also display the customer's name, registry ID, and account number.

If Pricing priced according to group, then the Strategy Name attribute will display the group name.

Steps to enable and configure

Use the Opt In UI to enable this feature. For instructions, refer to the Optional Uptake of New Features section of this document.

Offering: Order Management  No Longer Optional From: Update 26D

Tips and considerations

• The customer account maps to the customer's bill-to account on the sales order's header.
• Billing address attributes filter according to the customer's primary bill-to account.
• Shipping address attributes filter according to the customer's primary ship-to account.
• If you modify the bill-to or ship-to details on the order header, then Pricing will reapply customer pricing. You must save your order to make sure Pricing applies the latest pricing.
• Customer pricing isn't specific to a business unit.
• Customer pricing doesn't have effectivity dates, so you must set your pricing rule's effective dates so they meet your needs.
• If you set up customer pricing for a specific customer and account, then you can’t set up another customer pricing for that same customer and account.

Key resources

Administering Pricing

Access requirements

Users who are assigned a configured job role that contains these privileges can access this feature:

• Manage Pricing Strategies (QP_MANAGE_PRICING_STRATEGIES)
• View Pricing Strategies (QP_VIEW_PRICING_STRATEGIES)
• Approve Pricing Strategies (QP_APPROVE_PRICING_STRATEGIES)
• Manage In-Progress Pricing Strategies (QP_MANAGE_IN_PROGRESS_PRICING_STRATEGIES)

These privileges were available before this update.