External File Ingestion for Siebel Intelligent Search

This topic describes how to configure and operate external file ingestion when OpenSearch is used as the knowledge base for Siebel Intelligent Search and RAG scenarios. External file ingestion enables administrators to include approved unstructured documents with searchable Siebel content.

Note: Use this capability only with publicly available external data or content that is approved for all intended users. Do not ingest confidential, restricted, or access-controlled content unless appropriate authorization, governance, and access controls are in place.

Related topics

For more information, see the following:

• About External File Ingestion

• Using External File Ingestion
• Configuring External File Ingestion
• External File Ingestion REST APIs
• Indexing External Files
• Recommended Practices