1. Marketing Installation and Administration Guide
  2. Installing the Email Marketing Server

Installing the Email Marketing Server

You use the Email Marketing Daemon installation program to install the Email Marketing Server. This program is part of the Siebel Enterprise Installation media.

You can find installers for all platforms and Siebel Email Marketing daemons on the installation media. The daemons include:

  • Email Sending Daemon
  • Bounce Handler Daemon
  • Click Through Daemon
Note: When you install these on a Microsoft Windows platform, the components must be installed on a drive with enough space to handle the size of the log files.

To install Email Marketing, navigate to the mde folder in the appropriate operating system folder.

Follow these steps:

  1. In the mde folder, launch the installation program:
    • Windows: runInstaller.bat
    • AIX or Linux: runInstaller.sh
  2. Select the correct installation directory and select Next.
  3. Select all required Email Marketing daemon components that you want to install on the machine.
  4. Select Next.
  5. Select Install.

See the remaining sections in this topic for information about the daemons.

Tip: On a Windows server, you can run the install-win32-service.bat to create a service.

Email Sending Daemon

The Email Sending Daemon (ESD) is installed in the esd directory.

Determine the appropriate location to install the Email Sending Daemon. It's typically installed on the corporate network, behind the corporate DMZ.

If you select this location, the administrator must:

  • Define how the Email Sending Daemon connects to outbound Mail Transfer Agents within the DMZ.

  • Provide a way for the Email Sending Daemon to look up DNS records for outbound Mail Transfer Agents.
Note: You typically place the Email Sending Daemon on a different server than the Marketing Server or any of the other Email Marketing components.

Bounce Handler Daemon

The Bounce Handler Daemon (BHD) is installed in the bhd directory.

Decide on the appropriate location to install the Bounce Handler Daemon. It's typically installed inside the corporate DMZ.

If you select this location, the administrator must:

  • Register the IP address that identifies the Bounce Handler Daemon on the internet. The IP address must be registered as a DNS MX record. Historically, it takes at least two weeks (after registration) for the entire internet to be properly updated with this information. Therefore, register as early as possible.
  • Define a way for the Bounce Handler Daemon to receive inbound SMTP messages from the internet through the outer DMZ firewall. The Bounce Handler Daemon passes asynchronous bounce details to the Marketing Server through SOAP protocol. The communication between the Bounce Handler Daemon and the Marketing Server means you need to define a way for the SOAP messages to pass through the inner DMZ firewall.
Note: You can place the Bounce Handler Daemon on a separate server from the Marketing Server or any of the other Email Marketing components. However, it typically shares a server with the Click Through Daemon.

Click Through Daemon

The Click Through Daemon (CTD) is installed in the ctd directory.

Decide on the appropriate location to install the Click Through Daemon. It's typically installed inside the corporate DMZ.

If you select this location, the administrator must:

  • Define a way for the Click Through Daemon to service HTTP requests from the internet through the outer DMZ firewall.
  • Register the IP address that identifies the Click Through Daemon on the internet. The IP address must be registered as a DNS A record. Historically, it takes at least two weeks (after registration) for the entire internet to be properly updated with this information. Therefore, register as early as possible.
  • The Click Through Daemon passes details about the HTTP requests it serviced (Tracked URLs, Forward To Friend, and so on) to the Marketing Server through SOAP protocol. The communication between the Click Through Daemon and the Marketing Server means you need to define a way for the SOAP messages to pass through the inner DMZ firewall.
Note: You can place the Click Through Daemon on a separate server than the Marketing Server or any of the other Email Marketing components. However, it typically shares a server with the Bounce Handler Daemon.