If you need to manage incidents for physical and virtual operating systems, servers, and storage devices within a data center, rather than just monitoring incidents within individual systems, you can use the comprehensive system management solutions available in the Oracle Enterprise Manager Ops Center.
Using the Enterprise Manager Ops Center, you can setup alerts that tell you when part of your data center is not performing as expected, manage these incident reports, and attempt repairs.
For information, see http://www.oracle.com/pls/topic/lookup?ctx=oc122Oracle Enterprise Manager Ops Center 12c Release 2 library.