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Collection Key Indicators Report

Use this report to review and manage your collectors productivity. Receivables gives you a percentage breakdown of call topics and responses for each of your collectors within the date range that you specify.

This report contains three sections. The first section of this report contains information about the number of customer calls made by each collector. The second section contains information about your customer responses. The third section contains information about the outcome of your collectors calls.

Report Heading

By: Receivables prints this report by collector, by response, and by outcome.

Column Headings

Calls: The number of customer calls for each collector within the call date range that you specify.

Call Topics: The total number of call topics for each collector.

Percent of Call Topics: The percent of total calls for each call topic.

See Also

Running Standard Reports and Listings

Common Report Parameters

Receivables Standard Reports

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