Viewing Customer Order Details
Choose the Customer Order window from either the Customer Order Summary window or the Customer Order Line Summary window to view additional details about an order.
1. From the Navigator, choose the Account Management -> Order History.
2. Enter your search criteria.
3. Choose the Find Orders button to open the Customer Order Summary window.
Notice that this is a folder window. You can customize the arrangement of information on this window and save this arrangement for retrieval later. Other fields displayed in the window are:
Product Agreement: An arrangement with a customer that sets business terms for sales orders in advance. Oracle Order Entry lets you assign pricing, accounting, invoicing, and payment terms to an agreement.
Sales Channel: A method used to generate a sales order, such as telemarketing, direct marketing, or sales partner.
Sales Rep: The sales representative associated with the order.
4. Choose the Find Orders or Find Order Lines button.
Find Orders: Opens the Customer Order Summary window.
Find Order Lines: Opens the Customer Order Line Summary window.
5. Drill down on the selected line to open the Customer Order window.
- Select the Amounts and Credits alternative region.
The total dollar value of the product is displayed.
Total Product Value: The total product list value less the total product discount value.
Total Order Value: The total product value plus the total service value.
Total Commitment Value: The dollar value of a contractual guarantee, with a customer, for future purchases.
- Select the Addresses alternative region.
The following fields appear:
Ship To: The address of the customer who is to receive products or services listed on the invoice or order.
Bill To: The address of the customer who is to receive the invoice. Equivalent to Invoice To Address in Oracle Order Entry.
- Select the Product Lines: Amounts alternative region.
The following fields appear:
List Price: Your base item cost to your customers.
Selling Price: The List Price less any discounts.
Discount: A reduction of the list price of an item.
To view other information:
1. Select the Product Lines: System Mapping alternative region to view system information for each order line item.
2. Select the Service Lines alternative region to view service agreement details and service transactions by order line item.
