Oracle Service Documentation Updates
This section contains important information. Please read this section for the latest updates and additions to your user's guide.
Two profile options have been renamed, Service: RMA Line Status for Non-repair Lines and Service: RMA Line Status for Repair Lines. They correspond, respectively, to the two profiles below:
Determines the default status assigned to non-repair customer products when the Depot Repair Control program runs.
Determines the default status assigned to return-for-repair customer products when the Depot Repair Control program runs.
See: Oracle Service Profile Options.
Windows and Navigator Paths
The navigator menus associated with the Service responsibility have changed. For each instance of "Service Request Tracking" in the Windows and Navigator Paths appendix, read "Service Requests" instead. Also, the path for the Item Reservations window is Service Requests > View Reservations.
See: Windows and Navigator Paths.