Previous | Next | Contents | Index | Navigation | Glossary | Library |
Text in brackets ([ ]) indicates a button.
Window Name | Navigation Path |
---|---|
Action Audit History | Service Request Tracking > Enter Service Requests > [Actions] > [Audit History] |
Actions | Service Request Tracking > Enter Service Requests > [Actions] |
Additional Transaction Information | Service Programs > Customer Product Services > [Find] > [Open] > [Transactions] > [Details] |
Service Programs > Customer Product Services > [Find] > [Transactions] > [Details] | |
Approval | Depot Repair > Repairs > [Approval] |
Audit History | Installed Base > Customer Products > [Audit] |
Calls | Service Request Tracking > Enter Service Requests > [Calls] |
Service Request Tracking > View Service Requests > [Find] > [Calls] | |
Change Organization | Other > Organization |
Charges | Depot Repair > Repairs > [Charges] |
Service Request Tracking > Enter Service Requests > [Charges] | |
Comments | Depot Repair > Repairs > [Find] > Special menu > Comments |
Installed Base > Customer Products > Special menu > Comments | |
Service Request Tracking > Enter Service Requests > [Comments] | |
Service Request Tracking > Enter Service Requests > Special menu > Search Knowledge Base > [Find] > [Notes] | |
Service Request Tracking > Knowledge Base Search > [Find] > [Notes] | |
Service Request Tracking > View Service Requests > [Find] > [Comments] | |
Service Request Tracking > View Service Requests > [Find] > Special menu > Search Knowledge Base > [Find] > [Notes] | |
Copy Systems | Installed Base > Systems > [Copy Systems] |
Call Followup Type QuickCodes | Setup > Service Request Tracking > Call Followup Types |
Call Type QuickCodes | Setup > Service Request Tracking > Call Types |
Customer Coterminate Date | Setup > Service Programs > Customer Coterminate Date |
Customer Product Split | Installed Base > Customer Products > Special menu > Split Products |
Customer Product Statuses | Setup > Installed Base > Customer Product Statuses |
Customer Product Types | Setup > Installed Base > Customer Product Types |
Customer Products | Installed Base > Customer Products |
Customers | Customer > Enter |
Define Customer Products | Installed Base > Define Customer Products |
Diagnosis Codes | Setup > Depot Repair > Repair Diagnosis Codes |
Dispatch Rules | Setup > Dispatch > Dispatch Rules |
Engineer Selection and Dispatch | Service Request Tracking > Enter Service Requests > [Actions] > [Dispatch] |
Service Request Tracking > View Service Requests > [Find] > [Actions] > [Dispatch] | |
Enter Quality Results | Service Request Tracking > Enter Service Requests > Special menu > Enter Quality Results |
Service Request Tracking > View Service Requests > [Find] > Special menu > Enter Quality Results | |
Find Orders | Customer > Orders, Returns |
Find Requests | Help menu > View My Requests |
Other > View Requests | |
History | Depot Repair > Repairs > [History] |
Included Items | Installed Base > Customer Products > Special menu > Included Items |
Knowledge Base Search Results | Service Request Tracking > Enter Service Requests > Special menu > Search Knowledge Base > [Find] |
Service Request Tracking > Knowledge Base Search > [Find] | |
Service Request Tracking > View Service Requests > [Find] > Special menu > Search Knowledge Base > [Find] | |
Message Action Request QuickCodes | Setup > Service Request Tracking > Message Action Requests |
Notifications Summary | Service Request Tracking > Workflow Notifications |
Order Service Programs | Service Programs > Order Service > [Customer Products] |
Order Transaction Types | Setup > Installed Base > Order Transaction Types |
ORDER | Depot Repair > Repairs > [Charges] > [Submit Order] |
Service Request Tracking > Enter Service Requests > [Charges] > [Submit Order] | |
Orders Summary | Customer > Orders, Returns |
Personal Profile Values | Other > Profiles |
Reject Repair Reasons QuickCodes | Setup > Depot Repair > Reject Repair Reasons |
Renew Service Programs | Service Programs > Renew Service > [Customer Products] |
Renew Service Reason QuickCodes | Setup > Service Programs > Renewal Reasons |
Repair Jobs | Depot Repair > Repairs Jobs |
Repairs | Depot Repair > Repairs |
Request Problem Code QuickCodes | Setup > Service Request Tracking > Problem Codes |
Request Resolution Code QuickCodes | Setup > Service Request Tracking > Resolution Codes |
Return Item | Depot Repair > Repairs > Special menu > Return Item |
Returns | Customer > Orders, Returns > [New Return] |
Revisions | Installed Base > Customer Products > [Revisions] |
Search Knowledge Base | Service Request Tracking > Enter Service Requests > Special menu > Search Knowledge Base |
Service Request Tracking > Knowledge Base Search | |
Service Request Tracking > View Service Requests > [Find] > Special menu > Search Knowledge Base | |
Send Message | Depot Repair > Repairs > [Find] > Special menu > Send Message |
Depot Repair > Repairs > [Find] > [Charges] > Special menu > Send Message | |
Service Availability | Setup > Service Programs > Service Availability |
Service Coverage | Depot Repair > Repairs > [Charges] > [Coverage] |
Service Request Tracking > Enter Service Requests > [Charges] > [Coverage] | |
Service Coverages | Setup > Service Programs > Service Coverages |
Service Groups | Setup > Dispatch > Service Groups |
Service Parameters | Setup > Service Parameters |
Service Request Audit History | Service Request Tracking > Enter Service Requests > [Audit History] |
Service Request Links | Service Request Tracking > Enter Service Requests > [Links] |
Service Request Urgencies | Setup > Service Request Tracking > Urgencies |
Service Request/Action Severities | Setup > Service Request Tracking > Request/Action Severities |
Service Request/Action Statuses | Setup > Service Request Tracking > Request/Action Statuses |
Service Request/Action Types | Setup > Service Request Tracking > Request/Action Types |
Service Requests Summary | Service Request Tracking > View Service Requests |
Service Requests | Service Request Tracking > Enter Service Requests |
Split Repairs | Depot Repair > Repairs > [Split] |
Submit Request | Other > Submit Requests |
Support Levels | Setup > Dispatch > Support Levels |
Support Levels for Service Group | Setup > Dispatch > Service Groups > [Support Levels] |
Support Services | Service Programs > Customer Product Services > [Find] > [Open] |
Support Services for Summary | Installed Base > Customer Products > [Services] |
System Details | Installed Base > Customer Products > [Systems] |
System Type QuickCodes | Setup > Installed Base > System Types |
Systems | Installed Base > Systems |
Terminate Service Reason QuickCodes | Setup > Service Programs > Termination Reasons |
Terminate Service | Service Programs > Terminate Service > [Terminate] |
Transaction Groups | Setup > Installed Base > Transaction Groups |
Transaction History | Service Programs > Customer Product Services > [Find] > [Open] > [Transactions] |
Service Programs > Customer Product Services > [Find] > [Transactions] | |
Transactions | Depot Repair > Repairs > [Charges] > [Inventory] |
Service Request Tracking > Enter Service Requests > [Charges] > [Inventory] | |
Transfer Customer Products | Installed Base > Transfer Customer Products |
View Discrete Jobs Summary | Depot Repair > Repairs > [View Job] |
Work Item | Service Request Tracking > Workflow Status |
Previous | Next | Contents | Index | Navigation | Glossary | Library |