Viewing Action Audit History
You can view audit history for changes to service request actions. As you change an action's assignee, status, etc., Oracle Service records the person who made the change, the date, and the old and new values. The following action data is audited:
To view action audit history:
2. In the Actions window, choose Audit History.
The Action Audit History window appears.
3. Choose Workflow Status to view workflow-specific information.
