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Updating a repair's status to Ready to be Returned indicates that no further repair processing is required. The customer may have sent the wrong item, or the item that has been returned does not need repair. This feature is also useful if you track repair costs manually without using the automated WIP job creation process, discussed in the process flow. For example, an item may be received for repair and repaired in WIP via a manually created job. When the repair is complete, this feature will allow you to ship the repaired product to your customer.

   To make a repair line eligible to be returned to the customer:

1. Enter search criteria in the Find Repairs window and choose Find to navigate to the Repairs window.

2. Select a repair line, then choose Return Item from the Special menu.

The status of the repair line will be updated to Ready to be Returned.

3. Save your work.

Note: You can choose Undo Return Item from the Special menu to negate this action.