Setting Up Customer Product Statuses
Customer product status codes represent the current state and transactability of a product in the installed base. Each status code controls the level of service program ordering or renewal. Service provides the following status codes:
- Cancelled - no more transactions allowed; automatically assigned by the Oracle Order Entry/Shipping Cancel Orders transaction
- Latest - newest ordered product; automatically assigned to new products sold in Oracle Order Entry
- Returned - product returned from the customer
- Replaced - customer product replaced; automatically assigned by the Replacement order transaction type
- Terminated - service terminated, may be resumed later
- Upgraded - customer product upgraded; automatically assigned by the Product Upgrade order transaction type.
Using unique descriptive names, you can create an infinite number of customer product statuses to clearly define each condition. You can change a customer product's status at any time. Automatic assignment of certain status codes (Latest, Cancelled, Upgraded, and Replaced) are designated at the time of the associated transaction. You can update the default information defining these status codes. Any customer product status codes that have Pre-Defined checked are provided and do not permit user updates.
2. Enter a descriptive unique name for the Status.
3. Optionally specify the attributes of the status by choosing:
- Cancelled - no transactions allowed
- Terminated - service may be resumed
- Status Change Allowed - the customer product's status may be modified
Note: If Pre-Defined is checked, it indicates a provided status code and updates are not permitted.
You can also enter a description, and optionally set Start and End Dates for the status code availability.
To define customer product statuses: