Setting Up Service Coverages
Service coverage reflects the service request reporting time stated in days or hours, and the repair expenses supported by the support service program. By setting effective start and end dates, you can phase in or phase out a particular coverage. You can specifically define covered monetary amounts for each service.
To define service coverage:
2. Enter a unique descriptive service coverage Name.
3. Enter a full Description of the service coverage.
4. Optionally enter the Effective Start and Ending dates for service coverage.
Note: If you leave the date fields blank, this service coverage has no date limits.
5. Optionally enter Labor, Material, and Expense maximum monetary coverage amounts, then elect to limit the covered monetary amount with a corresponding percentage. For example, you can define coverage for 50% of labor charges for each repair, up to a maximum of $600.
6. Optionally define coverage for each day of the week, with up to 24 hour service coverage schedules.
Note: You can choose the Always Covered button to assign continuous service coverage to log service requests. If you leave the Schedules section set to the default of 00:00, you are warned there are no coverage time slots defined when service requests are logged.
