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Repair Jobs

Once you have diagnosed, estimated, or created a sales order for a repair line, you can use the Repair Jobs window to create single or multiple nonstandard repair jobs in Oracle Work in Process to perform the actual repair. Creating a job in Work in Process enables you to track the costs incurred by you in repairing damaged products. Work In Process jobs are created in the inventory organization in which the RMA was originally received.

You can also use the Repair Jobs window to create nonstandard discrete jobs. Repairs that are ready to be submitted into WIP can be selectively chosen and grouped into a single WIP job if you want to create only one job. You can group damaged products returned by multiple customers into the same job as long as the product is returned and the WIP job completion dates for the damaged product are the same. You can opt not to change the product before submitting the job.

By setting the site-level profile option Service: Mininum Repair Status for Submitting Jobs, you can flexibly define the minimum status (Repair Diagnosed, Charges Entered, or Charges Approved) of a repair line required to create a nonstandard WIP job. This profile option applies to all repair lines. For example, if repairs can be started as soon as the problem is diagnosed, set the profile option to Repair Diagnosed, and all repairs that have been diagnosed will be allowed to go into WIP. Alternatively, if the estimates for repair lines have to be approved by the customer before repairs can begin, then by setting the profile option accordingly, only those repair lines that have estimate approval from the customer will be allowed to go into WIP. Repair lines that do not have estimate approval from the customer are automatically excluded from being selected to be processed in WIP. If the Allow Job flag is set in Repairs, then any repair lines in the Repair Jobs window can be selected regardless of the profile option's setting. See: Oracle Service Profile Options.

The depot repair module creates a non-standard WIP job. You can view the job's status in the Repairs window. You can specify the job name while creating the repair job in the Repair Jobs window if the Single job creation option is selected. After the WIP job completes, the Depot Repair Control program updates the status of these repairs.

   To create a WIP job for repairing damaged products:


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