|Oracle Universal Installer Concepts Guide
Part Number A88812-01
This chapter describes possible troubleshooting issues.
During the install, the Oracle Universal Installer writes a text file that contains information on:
installActions.log is located in the
<oraInventory>\logs directory. It is backed-up as
The Installation Log is used for debugging purposes only. All actions, queries, everything that happens during the install, and all modifications to the target machine are logged in the file.
A sample file is shown below:
installActions1999-06-16_09-52-16-AM.log Environment variables: ORACLE_HOME = PATH = E:\OEM\bin;E:\ORACLE815\bin;C:\Program Files\Oracle\jre\1.1.7\bin;C:\ORATST\BIN CLASSPATH = C:\Program Files\Exceed.nt\hcljrcsv.zip; Username is: pjlee The installer version is 18.104.22.168.0 *** Welcome Page*** Setting value of FROM_LOCATION to E:\bootstrap\cd\Disk1\stage\products.jar Setting value of INVENTORY_LOCATION to C:\Program Files\Oracle\Inventory Setting value of UNIX_GROUP_NAME to Setting value of FROM_LOCATION to E:\bootstrap\cd\Disk1\stage\products.jar Setting value of ORACLE_HOME to E:\Universal Setting value of ORACLE_HOME_NAME to Universal *** File Locations Page*** FromLocation = FROM_LOCATION = E:\bootstrap\cd\Disk1\stage\products.jar ToLocation = ORACLE_HOME = E:\Universal ToName = ORACLE_HOME_NAME = Universal Initializing installer access setup Setting value of ORACLE_HOME to E:\Universal Setting value of ORACLE_HOME_KEY to Software\ORACLE\HOME3 Setting value of ORACLE_HOME_FOLDER to Oracle - Universal Setting value of ORACLE_HOME_SERVICE to Universal Setting value of ToplevelComp to oracle.swd, 22.214.171.124.0, >0.0, [ 912 453 615 50 601 173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0] Setting value of SELECTED_LANGUAGES to [en] Doing operation for installer access setup Initializing inventory setup WCCE Doing operation in inventory setup WCCE *** Available Products Page*** TopLevelComp = ToplevelComp = oracle.swd, 126.96.36.199.0, >0.0, [ 912 453 615 50 601 173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0] LangsSel = SELECTED_LANGUAGES = [en] Setting value of ToplevelComp to oracle.swd, 188.8.131.52.0, >0.0, [ 912 453 615 50 601 173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0] Setting value of DepMode to Complete Setting value of TLDepModes to Complete, *** Installation Types Page*** DepMode = DepMode = Complete TLDepModes = TLDepModes = Complete, Setting value of DepMode to Complete Setting value of PROD_HOME to E:\Universal\oracle.swd Setting value of PROD_HOME to E:\Universal\oracle.swd Setting value of PRE_REQUISITE to true Setting value of PROD_HOME to E:\Universal\oracle.swd Setting value of SHOW_COMPONENT_LOCATIONS_PAGE to true *** Component Locations Page*** ShowCompLocs = SHOW_COMPONENT_LOCATIONS_PAGE = true Entering component: oracle.swd installation *** Summary Page*** ShowSummary = SHOW_SUMMARY_PAGE = null Global Settings Source : E:\bootstrap\cd\Disk1\stage\products.jar Destination : E:\Universal
Text files are also written in the
If a problem occurs during the installation, you should look for Java exceptions in these files.
Refer to the Release Notes for information on any Oracle Universal Installer limitations for a particular version.
The most common Oracle Universal Installer errors are listed below:
Make sure you have enough space in the default
TMP directory otherwise the installation will not succeed. The amount of space required depends on the product being installed.
Verify the staging file. There may be runtime errors that the install developer missed which causes the unexpected environment changes.
This is a blanket error catch which catches any runtime errors like NullPointers from libraries. Check if the temp\OraInstall\orainsrall.err has any stack trace. If there is none, the user will have to call support to debug his staging area.
Consider the following restrictions and guidelines when deinstalling, upgrading, or downgrading Oracle Universal Installer:
Make sure the correct version of the JRE is used from the PATH.
If Java cannot run applications from a Sun machine on an NCD X terminal (the Oracle Universal Installer does not start), remove the following file:
X terminal emulators which were tested with the Oracle Universal Installer are listed below:
Refection X 6.2+: Select Settings/Window Manager/ Default Local Window Manager/ Reflection Window Manager. You may also have to select "X terminal desktop."
Reflection X 6.0: Select Connection/New XDMCP Connection/Connection Settings/Direct method/ type host destination and press connect.
If you are deleting an Oracle Home manually without using the Oracle Universal Installer, the products remain registered with the Oracle Universal Installer. You must then simulate a de-install so that all Oracle Universal Installer references are removed.
If the install is canceled: