Oracle Voicemail & Fax Administrator's Guide Release 2 (9.0.4) Part Number B10722_01 |
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This chapter discuses how to administer Oracle Voicemail & Fax.
This chapter contains the following topics:
Using the Oracle WebMail interface, administrators can perform various user management tasks, such as adding, removing, and modifying voice mail and fax users.
Under the Overview tab, you can view what components are installed on the different middle tier hosts. To administer these components, click on the host links and you are redirected to the Oracle Enterprise Manager.
To perform administration tasks for Oracle Voicemail & Fax, administrators must navigate to the following URL:
http://machine name
:port
/um/traffic_cop
Perform the following steps to add voice mail or fax users:
See Also:
"Voice Mail and Fax User Parameters" for parameter definitions |
Perform the following steps to modify voice mail or fax user parameters.
This section describes the voice mail and fax user parameters:
This parameter specifies the group to which the selected voice mail user belongs. A group profile is similar to an e-mail domain, except that it is created based on local PBX settings and support features such as, language preference and transfer extension. A single e-mail domain can be associated with one or more group profiles. For example, the e-mail domain acme.com
can have group profiles defined such as us.acme.co
m and uk.acme.com
.
Administrators can select from pre-existing groups or enter a sub-group name created to provision a user.
This parameter enables a user to receive faxes into their inbox. This is for an inbound fax only.
Acceptable Values: Yes
or No
Default Value: Yes
This parameter enables a user to use the voice mail application to listen to messages.
Acceptable Values: Yes
or No
Default Value: Yes
This parameter enables a user to use WebMail to view messages.
Acceptable Values: Yes
or No
Default Value: Yes
This parameter is a local phone number for an Oracle Voicemail & Fax user. This parameter must be set because the voice mail application plays this number as part of the standard greeting when there are no greetings present. This value should be the same as the telephone number in the base user entry. If the telephone number is changed, the non-internationalized part of the Voice Profile for Internet Mail (VPIM) number corresponding to the telephone number must also be changed.
This parameter is a numeric password used to access a voice mail account. The number of characters allowed for the numeric password is displayed as a tip on the WebMail interface.
This parameter is the address to which voice mails for this user are sent. The system creates an e-mail alias that directs messages sent to the VPIM Mail
address to the user's e-mail account. The VPIM Mail
address consists of the following components:
These components are separated by an @
sign. The international phone number is the user's fully qualified telephone number including a country code, city/locale/area code, and a local phone number. For instance, a user in the United States (country code 1) with phone number 6505067000
would have the international phone number 16505067000
. The e-mail domain should be the domain of the user's e-mail address. For instance, if the user's e-mail is joe.user@oracle.com
, his e-mail domain should be oracle.com. For example, the VPIM Mai
l address for the user would be 16505067000@oracle.com
.
This parameter is an optional value that represents the sender's address.
This parameter can be set by administrators to prevent someone from recording messages on another user's voice mail. The default for this parameter is False
.
Perform the following steps to remove voice mail or fax users.
Oracle Voicemail & Fax features a telephone based directory that can search for users on the system by dialing the letters of their name on a telephone keypad. To use this feature, administrators must run a script to enter a user's name into the directory. This task must be performed once per user. User names can be entered into a directory in bulk or individually.
A user's directory entry is concatenated together in the following order:
The information is gathered from the user's base information stored in the directory. All non-alphanumeric characters are removed and converted into digits according to the mapping of a customary American telephone.
The following table shows the mapping for the telephone keys:
Letters | Telephone Key |
---|---|
ABC |
2 |
DEF |
3 |
GHI |
4 |
JKL |
5 |
MNO |
6 |
PRS |
7 |
TUV |
8 |
WXY |
9 |
Perform the following steps on the middle tier to enter multiple user names into a directory:
ldifwrite -c DB_connect_string -b "" -f directory.ldif
On UNIX:
$ORACLE_HOME/um/scripts/bulkmakedirectory.sh directory.ldif modify.txt
On Windows
%ORACLE_HOME%\um\scripts\bulkmakedirectory.bat directory.ldif modify.txt
ldapmodify
:
ldapmodify -h ldap_server -p ldap_port_number -D privileged_bind_DN -w bind_ password -f modify.txt
Perform the following steps to individually enter user names into a directory:
numbers.txt
file containing all the fully qualified international telephone numbers of users that should be entered into the directory.On UNIX:
$ORACLE_HOME/um/scripts/makedirectory.pl ldap_server ldap_port privileged_ bind_dn bind_password numbers.txt
On Windows:
%ORACLE_HOME%\um\scripts\makedirectory.pl ldap_server ldap_port privileged_ bind_dn bind_password numbers.txt