C IVR Worksheet

Use this worksheet to plan your Interactive Voice Response (IVR) deployment. For each time category:

1. Give your deployment a name.

2. Specify a locale for the deployment. By default, this is U.S. English.

3. Specify a call flow.

4. Specify a sound file group. The sound file group consists of roles and sound files of a specific coder type.

5. Identify each role in the call flow and enter the name of the role in the Role column.

6. You must create a sound file for each role. Enter the location and name of the sound file in the Sound File column.

7. Specify the coder type for each sound file in the Coder Type column.

8. Identify the profiles in the call flow and enter the name of the profiles in the Profile Key column.

9. Enter the value of the profile key in the Value column.

Repeat Steps 1-7 for each time category.

Use this worksheet when you create the sound file groups, profiles, and the deployment. See Chapter 11, "Interactive Voice Response" for more information on creating IVR deployments.

IVR Worksheet