|Bookshelf Home | Contents | Index | PDF|
If the Siebel administrator has set up real-time household integration between Siebel Call Center and another system in your organization, agents can use the Update External System command to send new and modified household information from your Siebel application to the other system.
By default, in the Households screen, the Update External System command triggers the business process Synchronize Household ASI. This business process sends household information to the external system, waits for a response from the external system, and updates the Siebel database with the response.
The following procedure describes how to send information about a household from Siebel Call Center to another system. This procedure assumes that the Siebel administrator has completed the work necessary to enable real-time household integration through Application Service Interfaces (ASI). For information about ASI structures, see Application Services Interface Reference. For information about setting up ASIs, see Integration Using ASIs.
|Applications Administration Guide|