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Siebel Assignment Manager Administration Guide > Assignment Rule Administration > Process of Adding Criteria and Values to Assignment RulesYou can add criteria and criteria values to your assignment rules to evaluate and assign candidates. CAUTION: Assignment rules can be created with no criteria. However, it is recommended that you use this type of rule carefully as a rule defined with no criteria can make unnecessary assignments. To add criteria and criteria values to assignment rules, perform the following tasks: |
Siebel Assignment Manager Administration Guide |