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Process of Adding Criteria and Values to Assignment Rules


You can add criteria and criteria values to your assignment rules to evaluate and assign candidates.

CAUTION:  Assignment rules can be created with no criteria. However, it is recommended that you use this type of rule carefully as a rule defined with no criteria can make unnecessary assignments.

To add criteria and criteria values to assignment rules, perform the following tasks:

  1. Adding Assignment Criteria to Assignment Rules
  2. Adding Criteria Values to Assignment Criteria

    or

    Adding Criteria Values as Skills to Assignment Rules Using Expertise Codes

Siebel Assignment Manager Administration Guide